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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Design, develop, and maintain efficient, reusable, and reliable code

• Collaborate with cross-functional teams to define, design, and implement new features

• Identify and fix bugs, performance bottlenecks, and other issues

• Conduct code reviews to ensure adherence to best practices and coding standards

• Participate in the entire software development lifecycle, from concept and design to testing and deployment

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• Analyze, investigate and provides explanations and interpretations within area of expertise

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience

• Proven 4+ years of experience problem solving with contact center platforms (primarily voice)

• Proven 2+ years of experience with Genesys Engage and related systems

• Proven 2+ years of experience with Amazon Connect and related CCaaS platforms

• Proficiency in git/GitHub version control

• Proficiency in CICD tools, Jenkins and Jenkins Pipeline as Code (JPaC)

• Proficiency in IT Service Management (ITSM), specifically the Service Level Owner role

• Proven excellent technical growth, problem-solving and analytical skills

• Ability to work independently as well as collaboratively in a team-oriented environment

• Solid communication and interpersonal skills

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field

• Experience with cloud platforms (Azure or Google Cloud)

• Experience with Agile development methodologies

#LETSGROW At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.