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Do you want to be part of a team within the Industry Solutions Delivery organization, chartered to improve delivery agility, reliability, security, & productivity through a holistic DevOps and Knowledge Management enablement ecosystem for teams to consistently plan, build , and deliver customer engagements and internal projects, resulting in better customer and employee experiences?

Industry Solutions Delivery applies technical and strategic depth to accelerate commercial cloud growth and drive digital and AI transformation with customers.

The Delivery Accelerations ( D A ) group in the Delivery Excellence organization within Industry Solutions Delivery carries a vision to Equip, Enable and Support world class services delivery across the lifecycle for Microsoft customers, with an aspiration to be the Trusted advisors to Industry Solutions Delivery Leadership for enabling Delivery Quality & Maturity.

This position is for a Senior Engineer in the DevOps and Knowledge Management (KM) function within DA. DevOps and KM function carries a mission of Faster Time to Value for our Customers and increased Scalability, Reliability & Security for Industry Solutions Delivery. The function’s core priorities include a) Accelerate customer outcomes through industry leading DevOps practices & a holistic, intelligent Knowledge Management ecosystem; b) Maximize user experience through intuitive design, predictability, proactive user engagement model; c) Empower & E nabl e kno wledge through easy discoverability, life cycle management tools and services, continuous feedback, learning and best practices; d) Promote collaboration & innovation, leveraging Communities and InnerSource; e) Reduce Risk by assuring compliance and adherence to standards, policies & local regulations. The centralized worldwide DevOps and KM function provides a comprehensive range of DevOps, Knowledge Management and SRE capabilities, tools and services that are used across areas and regions of Industry Solutions Delivery, covering 2,500+ projects, and 35,000+ users.

Responsibilities

• You will be responsible forend-to-end ownership ofthe development and quality of products, tools and services that delight customers and add strategic value.

• Evaluate requirements, estimate costs, and design and implement products and services.

• Define and implement the quality criteria for the products and services, using measurements and insights to understand and validate the quality of experience for customers.

• Manage and improve the engineering process, manage risks, dependencies, and compromises, and integrate software into broader ecosystems and/or products and services.

• Use expertise in owned feature areas of the product or service, comparable functionality in competitor products or services, and customer or partner knowledge to contribute to innovative feature area designs.

• Demonstrate strategic understanding of the timing and rationale for design choices, within the scope of work.

• Consistently contribute key ideas to the product or service design and vision that appeal to the customer's sense of style, fun, and aesthetics, as well as their functional needs.

• Design feature areas of products or services that are resilient to the iteration and change required by the needs of the business.

• Develop elegant designs and tests that identify and eradicate product or service-wide problems and align to multiple-release product or service plans and feature area architecture.

• Drive design reviews across the team and applyexpertise in available technologies.

• Lead by example within the team by producing simple, extensible, and maintainable code with very few defectsand contribute to effective test plans. Find and fix classes of defects.

• Ensure consistent, usable, forward-looking, maintainable test infrastructure.

• Apply metrics to drive the quality and stability of code.

• Use data and insights from customers and production to make feature area technical design and implementation decisions.

• Optimize, refactor, and reuse code to improve performance and maintainability, ensuring maximum efficiency, effectiveness, and return on investment.

• Use technical knowledge of the product or service design and code to identify risks and prevent classes of bugs.

• Synthesize data from multiple sources and present concise, impactful conclusions that influence feature teams to solve defects and meet quality targets.

• Identify patterns that reveal errors and unanticipated problems, and influence telemetry analytics design decisions.

• Define the engineering lifecycle for the team or organization and lead lifecycle improvements over successive releases.

• Lead design and code reviews across the feature area, understand the root causes of issues, and find ways to resolve them.

• Optimize team processes to improve quality, engineering productivity, and responsiveness to feedback and changing priorities.

• Drive collaboration on features across feature teams, finding ways to accomplish more by enabling others.

• Overcome obstacles by resolving issues, regardless of team boundaries. Engage and maintain consistent communication with all relevant parties until issues are resolved.

• Promote a positive team environment by modeling behavior that promotes good morale.

• Mentor other engineers and proactively seek mentorship from others. Seek and provide feedback consistently. Apply insights to improve team-oriented behaviors.

• Ensure an aesthetically pleasing design, and a user experience that is simple, elegant, and useful.

• Drive continuous automation to supported portfolio of services

• Implement and adhere to recommended engineering practices in building high quality solution

• Run the portfolio of services in adherence to information security guidelines and practices, and in compliance to ISO standards

• Deliver Features & Capabilities required by business, on time with expected quality

• Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.

• Actively participate in Technical communities, team events with a positive influence, present at internal / external conferences

• Focus on driving for results and persevere despite difficulties or setbacks

Other

• Embody our culture and values

Qualifications

• Is experienced (10+ years) in Software Engineering – Development and Operations

• Is experienced on the platforms and toolchains enabling DevOps including OSS

• Is experienced and a thought leader on Open Source and InnerSource culture and framework

• Deep technical experience on Azure DevOps, GitHub

• Deep technical experience in one or more of the following technologies: .Net, SQL, SharePoint M365, Python, Azure CLI/PowerShell, React (front-end)

• Hands-on experience on Azure Services and Cloud-based technologies

• Hands on experiences on Log Analytics

• Hands on experience and success in architecting and designing solutions andweb applications that meets performance, security, reliability, operational goals while minimizing cost

• Must have a proven record of managing and executing work through large vendor teams and outsourced partners

• Ability to understand and analyze issues independently and use judgment to make decisions to run services optimally and/or restore services quickly in the event of a failure

• Ability to read, interpret and/or develop technical specifications, diagrams and infrastructure blueprint

• Demonstrated knowledge of data – knows what data is needed, how to find new or missing data, describes defects, their impact to the customer-focused scenario and to the product or service, and their relevance to product and service targets (within scope of the job).

• Has a sense of pride, commitment, and personal accountability for end-to-end product or service quality, completeness and resulting user experience for the life of the product or service.

• Proven experience in usinga product/service regularly to understand it thoroughly and discover ways to improve it.

• Demonstrated commitment to a product/service’s quality in use, takingappropriate action to resolve issues throughout the life of the product or service.

• Strong problem solving & troubleshooting skills

• Experience in delivering projects using Agile methodologies

• Is experienced on ITSM (Service and Incident Management)

• Experience in effective global communication skills, impact, and influence across a diverse set of stakeholders

• Understanding of ISO requirements and documentations preferred.

• Has already cleared or will be able to achieve AZ-204 and AI-102 certifications in 3 months

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .