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Your day at NTT DATA

The Application Managed Services Engineer (L3) is responsible for providing a managed service to clients by proactively identifying and resolving Packaged Application technologies such as ERP, Middleware and other business critical software incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

This role may also contribute to / support on project work as and when required.

What you'll be doing

1. Implement and maintain the multiple SAP instances that comprise the SAP environment (development, test, training and production).

2.Experienced in Migrations / Upgrades / Builds and Rollouts of All SAP components.

3. Introduce technical changes into the environment using a structured approach that minimizes risk and achieves high reliability, availability and performance of each SAP instance.

4. Design and implement an optimal SAP configuration to maximize system performance and availability.

5. Install and configure all required SAP database MSSQL/HANA/MAXDB and Oracle servers and application servers.

6. Manage SAP users, authorizations, and profiles.

7. Distribute the online SAP user workload and monitor and manage the SAP background job workload.

8. Configure and manage the SAP printing subsystem for all SAP instances.

9. Maintain SAP performance by planning and executing SAP tuning strategies.

10. Monitor all SAP systems (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.).

11. Administer the SAP database with Database Administrator (plan and perform database upgrades, apply database maintenance, design and maintain physical database layout, perform database reorganizations, design and implement backup and restore strategy, maintain database security, administer database performance, manage database storage, database problem determination and resolution, etc.).

12. Perform SAP client administration (create client, copy client, delete client, export/import client) as required.

13. Participate in the planning and implementation of SAP system upgrades.

14. Apply and migrate SAP maintenance (hot packages and kernel upgrades) through all systems using a structured methodology.

15. Develop and maintain system documentation for all SAP instances and interfaces.

Workplace type :

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.