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R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Essential Duties and Responsibilities:

• Lead a team of Quality auditors for multiple clients / locations

• Drive Transaction Quality concepts and implement the best-in-class QA concepts

• Lead QA during new transitions, handle client calls

• Work closely with Operations, training, Onshore counter parts in driving results

• Manage day to day QA operations

• Drive results within the team on delivery Quality output

• Identify Process Improvement opportunities for all lines of businesses

• Client / Strategic Quality & related duties for the entire backend services

• Continuous Improvement, Business Excellence & connected activities like training and mentoring projects

• Manage portfolio of improvement projects for the backend services including both Hospitals and Physicians

• Lead opportunity identification across Backend through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, VSMs etc.

• Lead Capability building of the operations/support function teams in improvement methodologies

• Act as Subject Matter Expert for providing analysis support and guiding teams on improvement methodology

• Generate business impact through Improvement initiatives.

• Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap

Skills Required

1. Lean Six Sigma Black Belt (preferred)

2. Thorough understanding of Transaction Quality concepts like Sampling techniques, scoring techniques, QMS, Cost Benefit Analysis, People Management, Gage R&R, Calibration, driving Quality results

3. Hands on experience on using 7 QC tools, variance studies, lean concepts

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

Visit us on Facebook (https://www.facebook.com/R1RCMIndia)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”