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Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

We are a team of UX professionals spanning Product Design, UX Research, Content Design, and UX Engineering. Together with our PM and Engineering partners, we create product experiences that are trusted, human-centered, and easy to use—enabling our users to manage, protect, and secure their digital environments with peace of mind. 

Data Security, Compliance, and Data Governance are some of the most significant concerns for enterprises today. Microsoft Purview has been building momentum in this space over recent years, and already establishing ourselves as market leaders in most categories. As part of our evolution, we are innovating at a rapid pace—designing new experiences that span from the security professional to the consumer. 

As we continue to expand, the Microsoft Purview UX team is looking for a passionate and focused Senior Content Designer —an influential creator who can contribute to our UX team as well as our product in crafting intuitive experiences that create complex stories that feel effortless. If you are curious, customer-driven, thrive on collaborative cultures, and have a passion for complexity, come join our multidisciplinary team of creatives who are transforming the workplace. 

Responsibilities

Strategy

• Understands business metrics and translates company goals and objectives into customer experiences. Identifies and guides others to identify complex customer needs and business requirements. Drives product content planning to fulfill identified needs. Understands, envisions, and influences multiple products and their written content strategies with their team and across product groups.

• Knows the product area and demonstrates knowledge of customer personas, their jobs/tasks/needs, how competitors meet those needs, and where their solutions fall short. Proposes new design-led efforts to change how customers think about Microsoft and products.

• Concepts and iterates for complex products in design meetings to improve product designs and structure flows. Utilizes a variety of perspectives when concepting (e.g., Technology, Business, and Marketing). Works directly with Design and Engineering team members, program managers, and developers to define and iterate on new and existing product features. Contributes to ongoing design system development, driving expansion of the design system across teams. Synthesizes complex ideas, articulates user wants, and drives data-informed solutions. Defines new processes to create strongly aligned product outcomes. Translates business and user needs and technology constraints into solution concepts that are meaningful, easy to use, and engaging.

• Defines and prioritizes product plans based on multiple factors such as user insights and business needs. Identifies needs that are not spoken and includes them in end-to-end design plan and process. Creates content design clarity for other members of the team. Begins influencing the prioritization of the product backlog.

Structure

• Combines User Experience (UX) thinking with design execution to produce usable and intuitive user interfaces. Collaborates with product owners and development team members to shepherd end-to-end experiences from concept to product shipment for products. Raises the content design bar with innovative solution strategies and experience design recommendations.

• Creates and optimizes sound Information Architecture (IA) for the purpose of coherent task completion. Structures product content, develops taxonomies, crafts navigation, names components/controls, and defines the messaging hierarchy to make information accessible, usable, and understandable.

Surface

• Contributes to and articulates a shared vision and tools to create, collaborate, and build effective products at scale. Applies execution of voice principles, terminology, and language usage.

• Drives terminology decision-making to bring an informed point of view, experience, and data/research. Communicates in a purposeful, concise, and conversational manner. Advises on how to embed key concepts, names, terms, and copy which are aligned with customers' intent and mental models. Champions best practices across the organization which promote clear, concise, and meaningful language that is aligned with Microsoft's voice and style standards.

• Develops a synthesis of user insights and compares to data to identify larger issues.

• Uses digital and physical tools to demonstrate design to stakeholders and/or for research. Prototypes in accordance with company's brand and guidelines, and invents/improves guidelines when existing guidelines are unclear. Is recognized as a content design subject matter expert for the company, adding perspective such as tone in customer journey, brand, and influencing partners outside of Design. Deeply understands broader business landscape, and leverages knowledge to drive the success of the team and organization as a whole. Crafts and coaches others on crafting clear written communication to guide customers through an experience, and pairs with visual design. Develops deep domain knowledge in multiple product areas and how to solve their problems. Mentors peers in multiple areas of expertise. Presents to teams such as Design and Engineering and/or customers to receive feedback and understand user needs. Looks beyond their domain to engage with Microsoft's wider product portfolio.

• Advocates for prototyping. Drives and creates proposals for simpler, modern, and better solutions.

Strategic Value

• Uses and creates design system patterns, brand voice principles, and style guides. Creates and extends style and usage guidance for multiple products. Drives innovation and investment in the future of Content Design.

• Helps others use design system, and drives consistency and alignment within the team. Advocates for their design system and style standards across product group(s).

• Applies marketing strategy to devise product positioning, messaging direction, and creative execution guidance for use across the customer journey in any channel or experience.

Effective Communication

• Facilitates brainstorming sessions and/or workshops to answer critical business questions through design thinking, rapid prototyping, and testing ideas.

• Influences, persuades, and sells work effectively in all contexts to amplify individual and team capabilities, expand design thinking, and broaden the impact of work. Conveys confidence, communicates the vision, backs decisions and recommendations with data, and gathers frustration-free feedback in design reviews with teammates and stakeholders, consistently leading to better project results.

• Presents ideas and concepts at all stages of the design process (e.g., research and analysis, personas, design concepts, usability testing), adapting presentations for different audiences.

Qualifications

• Bachelor's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 3+ years experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing

• OR Master's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 2+ years experience working in product or service design

• OR equivalent experience.

Additional or Preferred Qualifications

• Bachelor's Degree in in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 7+ years experience working in product or service design

• OR Master's Degree in in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 6+ years experience working in product or service design

• OR equivalent experience.

#MSFTSECURITYUX

The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .