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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position provides key Customer Experience Measurement Survey Design, Analytic and Data Visualization support across the VOC Analytics team and their LOB’s. This role will work cross functionally to provide visibility of key data used in providing insights and recommendations to all levels of the enterprise.

Primary Responsibilities:

• Coordinate and Create Customer Experience measurement surveys (both email and Website intercepts) across multiple Optum Digital platforms like Optum.com

• Coordinate with stakeholders to define, build and deploy standardized dashboards across VOC analytics and the businesses they serve

• Assist in the creation of custom dashboards and presentations

• Work cross functionally with various subject matter experts (SME’s) to identify and aggregate data into a common structure so it can be used to create insightful, standardized dashboards

• Work across the enterprise in identifying opportunities to provide insightful data visualizations in various tools to allow for insights and improvement recommendations

• Develop processes to create more efficient reporting through automation, subscription based services, and enhancement and delivery of reporting self service wherever possible

• Assist in creating and maintaining a report library and governing the various components of the library to maintain cleanliness and usefulness

• Assist in the process of standardizing existing reports

• Develop models and methods to segment data sets to provide improved decision capabilities and data visualizations to the VOC team

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience

• Experience with conducting analyses

• Experience analyzing raw data

• Experience with Qualtrics or Medallia application

• Intermediate in MS Word and PowerPoint

• Advanced in MS Excel

• Proven curious, Analytical mindset - “How do you do that?” “How does this work?” etc.

• Proven process oriented

• Proven quick learner

• Ability to multi-task and manage multiple priorities in a large, complex, fast paced, corporate environment Meeting deadlines in a fast-paced environment

• Solid technical background

• Ability to effectively prioritize in high volume workload situations

• Ability to communicate and present reports to stakeholders at the executive level

• Ability to problem solve including multiple priorities and research conflicting and / or inaccurate data

• Proven flexible / adaptable with scheduling and commitments

• Proven highly motivated and able to work independently, comfortable with ambiguity

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.