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About this role:

Wells Fargo is seeking a Senior Business Execution Administrator

In this role, you will:

• Support the operations of a specific business line

• Administer programs, projects, or processes specific to the business

• Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs

• Perform business operations that are administrative in nature

• Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation

• Provide subject matter knowledge and interpretation of procedures to key business partners

• Coordinate and monitor implementation and maintenance of processes, procedures, and policies

• Interact with immediate Strategy and Execution colleagues on operational initiatives

• Provide support for a variety of diverse support functions for multiple business groups or a specific line of business

Required Qualifications:

• 4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Workforce Management Experience with Alvaria, Aspect, or Verint

• Microsoft Excel Experience

• Knowledge and understanding of call center operations

• Ability to provide guidance through mentoring, training, and development

• Ability to navigate and manage change in a dynamic, global environment

• Strong problem-solving skills with attention to detail

• Strong analytical skills, including data management

• Excellent written and verbal communication skills

• Ability to perform analysis and deliver to management calling out risk or opportunities

• Analyze current business processes and identify opportunities for improvement, optimization, and increased efficiency

• Design and implement process improvements to enhance productivity and streamline operations

• Ability to present complex information in a clear and concise manner to both technical and non-technical audiences

• Ability to work in a fast-paced, changing environment, handling ambiguity and adapting to evolving priorities

• Develop and monitor business support activities, timelines, deliverables, and milestones, ensuring alignment with organizational goals

• Build and maintain strong relationships with internal stakeholders and external partners to ensure successful project execution

• Focused on achieving measurable results, with a proactive approach to solving problems

• Comfortable managing multiple projects or initiatives simultaneously

• Support the implementation of key business projects, initiatives, and strategies.

• Collaborate with stakeholders providing subject matter expertise and support ongoing business support requirements

Job Expectations:

• Preferred shift 8pm to 5:30am IST

Posting End Date:

16 Mar 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-434794