Experience Inc. Jobs

Description

Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon.

Over the past years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. RoW Network Operations Centre (NOC) sits at the core of the order-to-delivery Supply Chain. Our vision is “To be the world’s most internal and external customer centric Centralized Operations and BI-tech partner for Field Operations”. We aspire to achieve this through our mission - “Save Cost and Improve Reliability, through Technology and Operations Solutions for 1) Visibility and Performance management 2) Short term capacity optimization 3) Centralized operations and exception management for our internal customers”. Within ROW NOC umbrella, ROW AMZL Central Operations (CO) aims to improve reliability, cost-to-serve and operator experience through standardization, programmatic interventions and automation across LM network and drive governance through centralized initiatives. We are looking for an experienced Program Manager to coordinate and lead efforts across operations, and program teams.

Responsibilities of a NOC PM

We are looking for an experienced Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. This PM II will lead AMZL COD Reconciliation which aims at reduction in open/short/excess cash pendency from Stations and Partners, reduction of cash in transit and release in working capital from interim bank account.

Scope of work (in addition to above)

• The manager will lead a team of people manager (s) overlooking operations for a team size of 40+ associates. Manager may be expected to operate in different shift structures (for instance - 2 PM to 11 PM or 7 AM to 4 PM) depending on business need

• Work with PM teams to successfully manage difficult, cross-functional projects (from inception to completion) delivering high quality results (e.g., efficient, compliant, understandable, secure, maintainable, low-defects, etc.).

• Partner with stakeholders and/or managers to secure resources, scope efforts, set project priorities, milestones, and drive delivery to meet deadlines to meet program goals.

• Be proficient at transforming raw thoughts into clear, consistent, accurate documentation and/or direction.

• Competently represent your team’s processes and goals to customers and other teams (technical and non-technical).

• Keep the scope of effort under control and accelerate progress, or operational efficiencies by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately.

• Improve team processes and metrics; unblock delivery and reduce costs. Scope out team's career development plans through performance assessment

• Own project status communication- consistently impart clear and concise summaries for the projects owned, to your leadership/management team and are effective at answering questions in detail. Represent the team in Business reviews (WBRs/MBRs)

• Have good working relationships with stakeholders, managers, and peers. Be able to recognize discordant views and take part in constructive dialogue to resolve them.

Basic Qualifications

• 3+ years of program or project management experience

• 3+ years of working cross functionally with tech and non-tech teams experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Knowledge of SQL and R is preferable