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The Product

Support Engineer will play a critical role in providing technical assistance

for Cornerstone’s Support customer base. As a member of CSOD Global Customer

Support, Support Engineers provide real-time technical support on Cornerstone

Enterprise products through e-mail and phone interactions with customers and by

using Cornerstone’s internal incident tracking system. The fundamental goal of

this position is to help our customers achieve success using our products .

In this role you will ...

• Develop adeep knowledge of Cornerstone’s range of enterprise products

• Thoroughunderstanding of assigned customer’s products and business objectives

• Communicatingwith corporate customers via telephone, email, or other media asapplicable, regarding technically complex problems identified in Cornerstone’ssoftware products, and maintaining effective customer relationsEscalate& facilitate top-priority, production-critical issues to theappropriate teams for resolution.

• Maintainownership of issues until resolution, drive internal teams in support ofsolution needs and timely resolution, considering the customer’s businessimpact.

• Resolveincidents and keep customers updated during the issue resolution processas per SLA’s.

• Create, and publish,internal and customer-facing knowledge base documentation to enhancecustomer engagement with Cornerstone’s self-service options.

• Serve as acustomer advocate within Cornerstone organization.

• Ensurecustomers can execute their business objectives through use of ourapplication.

You have got all it takes....

• Knowledge ofSQL programming (DML/DDL/joins).

• Should havehands-on experience in debugging web-based applications

• Exposure totools like Fiddler, Wireshark, Browser based Developer Tools, Postman etc.

• Knowledge ofWebservices Technologies like REST API/SOAP/ODATA is added advantage

• Knowledge ofAuthentication Technologies like LDAP, SSO, OpenID, ADFS etc. is addedadvantage

• Should haveexposure in talking to client/end customers.

• Strongcustomer service focus, good problem-solving skills, and excellentcommunication skills.

• Excellentorganizational skills with ability to grow and work in a team.

• Graduationin Engineering / Sciences.

• Minimumexperience of 2-4 years, in application support is mandatory.

• Must beadaptable and have a strong disposition to learn in a fast-pacedenvironment.

#LI-Onsite

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com