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Assist 365 is a Web Platform designed to enhance the Microsoft 365 experience for businesses and enterprises. This program is designed to provide comprehensive support and innovative solutions to our business customers, ensuring their growth and success with Microsoft 365. As part of this initiative, you will have the opportunity to work with cutting-edge technology and deliver exceptional service that enhances our customer's experience by developing Ai and Copilot experiences in a Security First environment.

At Microsoft, we are committed to fostering an inclusive and diverse workplace. We believe in empowering our employees to achieve more, both professionally and personally. Our culture is built on a foundation of respect, integrity, and accountability, where every voice is heard and valued. We encourage innovation, collaboration, and the pursuit of excellence in all that we do.

Why Work Here:

• Be a part of a global community of experts passionate about making a difference.

• Enjoy a competitive salary package, comprehensive benefits, and opportunities for career advancement.

• Work with state-of-the-art technology and contribute to impactful projects that reach millions of users worldwide.

• Experience a flexible and supportive work environment that promotes work-life balance.

• Engage in continuous learning and development programs to enhance your skills and career growth.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Responsible for the Engineering Roadmap for Assist 365 focussing around Ai leading to Enhanced Experience M365 customers.

• Lead and execute strategic projects within the Assist 365, driving innovation and efficiency.

• Collaborate with cross-functional teams to develop and refine product features that meet the evolving needs of our customers.

• Provide expert-level guidance and support to customers, ensuring the successful adoption and implementation of Microsoft 365 services.

• Analyse customer feedback and market trends to recommend improvements to the Assist 365 offerings.

• Mentor and support junior team members, fostering a culture of continuous learning and development.

• Championing Dev-Ops engineering practices that ensure safe and fast paced releases of our programs & features.

• Flight code changes and drive telemetry and analytics to take a data-driven approach to understanding customer impact.

• Leading Design, Code reviews to ensure consistently high level of design and implementation.

• Architect and build mature service capabilities (telemetry & monitoring, self-healing and self-service, scalability etc.).

• Ensuring compliance with Security, Accessibility, GDPR etc. and performance criteria.

• Lead the team in adopting relevant new technologies, tools, methods and processes from Microsoft and industry.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• 15+ years’ demonstrated experience in designing and developing enterprise-level business solutions.

• Strong software engineering skills – design, development, and testing experience.

• Good knowledge in C#, .NET Framework or comparable programming environment, SQL, Web Development, and test methodologies.

• Familiar with continuous integration, unit and functional testing practices, and continuous deployment systems.

• Familiar with DevOps practices including On Call and Incident Management.

• Ability to motivate and influence team, to coach and groom senior IC talent.

• Ability to lead, coach and provide leadership to staff on goals, objectives, and performance success criteria.

• 7+ years of solid Design/Software engineering experience on large/complex applications development using various technologies.

• Excellent communication and leadership skills, with the ability to influence and engage stakeholders at all levels.

• A track record of delivering results in a fast-paced, complex environment.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .