Experience Inc. Jobs

Join Us in Growing SharePoint Premium!

We are looking for a Principal UX Research Manager to join our larger UX Research team. This role is perfect for someone with a proven track record of delivering compelling user experiences that are usable, seamless, impactful, and deeply rooted in customer needs.

About SharePoint Premium: SharePoint Premium is a content AI product, and this position offers an opportunity to work on a bold initiative for Microsoft. You will be part of the high-performing and well-established CxD team, known for research excellence, collaboration, and our supportive culture. SharePoint Premium is part of the new and rapidly advancing field of content automation. With an estimated 130,000,000,000,000 GB of unstructured files (nearly 65 quadrillion documents and images) by 2025, we aim to support automated content processing, management, content creation, and more, within the flow of work. SharePoint Premium can handle the mundane by transforming raw content into structured data, managing the full lifecycle of documentation, and enabling customers to do important work. This is central to Microsoft’s mission to empower every person and every organization on the planet to achieve more.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Broad Responsibilities:

• Work as a research strategist and manage a small team and product portfolio of user research .Be a thought leader in the space of enterprise products, focusing on customers and end users simultaneously as you drive research.As a User research Manager, deliver success through empowerment and accountability by modeling, coaching, and caring. Our Leadership Principles:

• Model: Live our culture, embody our values, and practice our leadership principles.

• Coach: Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.

• Care: Attract and retain great people, know each individual’s capabilities and aspirations, and invest in the growth of others

• Show research leadership by triangulating and quantifying how gaps in experiences affect revenue, usage and end-user experience through qualitative, quantitative, or secondary studies.

• Drive UXR maturity in the organization by proposing and prioritizing effective research tracks in the context of the product development cycle. Build clarity and confidence in the research roadmap that you will lead from the top for your area of work.

• Own customer journeys cutting across the product and JTBD for particular moment-in-time user experiences.Provide qualitative and quantitative customer feedback to influence product development at different granularity, from product strategy to cross-platform coherence to feature usability.

• Build and communicate a strong product point of view, driving product changes rooted in deep user needs through high-quality reporting both through written and verbal communications.Tackle problems that require an understanding of complex technical constraints across multiple platforms (Windows, Mac, iOS, Android) while working to guide near and long-term investments.

• Set benchmarks for high-quality craft in UXR through research methods, analysis, and synthesis frameworks, and UX metrics.Create research strategies that leverage existing data across CxD and Microsoft to complement the additional research that you need to execute.

• Identify stakeholders across Microsoft and build strategies to bring them along as you provide insights. If the above sounds like you, we can’t wait to talk to you!

Qualifications

Minimum Requirements:

• Bachelor's or Master's Degree in relevant fields such as Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related fields.

• 10+ years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting.

• 3+ years of people management experience, leading and growing research teams.

• Experience leading horizontal initiatives and scaling research impact across multiple cross-disciplinary teams .

• Ability to work independently in a fast-paced environment.

• Understanding of trends in generative Artificial Intelligence (AI), and experience researching AI adoption and use.

• Passion for learning new technologies and understanding the needs of users across a wide range of technical abilities.

• Deep understanding of user research tools like Qualtrics, Dscout, and UserTesting, and experience in emerging AI research tools.

• Experience with business applications and enterprise product research.

• Experience scaling research through enablement.

Preferred Qualifications:

• Hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting.

• Experience impacting both product direction and detailed experience design.

• 3+ years of experience leading and growing research teams.

Other Requirements:

• Ability to meet Microsoft, customer, and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check. This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .