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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a Manager, CIWF Demo Engineering to grow and lead a group of product managers and software engineers in the global Customer Workflows Demo Solutions organization. The role will be responsible for guiding project resources of various CSM and/or industry verticals toward the successful achievement of Demo Engineering goals. The Demo Engineering teams within ServiceNow provide demo content and automation for high impact software built to work with scale and ensure the availability of demos built on the ServiceNow platform.

What you get to do in this role:

• Manage and lead a team of product managers and software engineers on the Demo Engineering team aligned with the CSM, FSM, and Industry business units.

• Work alongside other CIWF Demo Engineering management to ensure alignment on day-to-day activities and priorities while having influence on long term strategy.

• You'll mentor, grow, and develop both product managers and software engineers.

• Manage team resources by recruiting, staffing, mentoring, training, and maintaining a best-of-class demo engineering team.

• Provide strategic direction for aligning content and ensuring priority of solutions that highlight multiple products/solutions.

• Work closely with outbound product management, solution consulting, and go-to-market teams to build and triage backlog of team deliverables.

• Plan and execute a program based on organization priorities, context, risks and desired outcomes.

• Be comfortable and use quick thinking and innovative ideas to solve ambiguous problems.

• Deliver an outstanding experience for our customer.

To be successful in this role you must have:

• 4+ years of software industry experience and 2+ years of experience as a manager leading demo software developers, product managers, analysts, or solution consultant teams

• Exceptional written and communication skills

• Aptitude for understanding new technologies quickly

• Experience developing web applications at scale

• Advanced understanding of software design, development, testing, and problem-solving

• Experience with supporting troubleshooting efforts of difficult production issues e.g. memory leaks, network problems, intermittent failures etc. across the stack

• Ability to hire top talent and build a productive team

• Able to articulate broad concepts and use those concepts to understand and develop solutions for problems.

• Experience working in a DevOps environment

• 4+ years of experience in the Now Platform and 2 years or more as a manager

• Experience managing software development teams operating in Scaled Agile

• Hands-on experience with open source tools and agile development environments.

• Fluency in one or more relevant programming language (JavaScript, Glide, etc.)

• Experience with ServiceNow applications

• Experience working with Solution Consulting, Sales, Marketing, Product Management, and other demo stakeholder teams

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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