Job Information
Pinkerton GSOC Operator-Customer Service in Hyderabad, India
GSOC Operator-Customer Service
Hyderabad, Telangana - India
We are as invested in your career as you are.
As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.
This is just one of the several exciting career opportunities that are currently available.
Job Summary:
The GSOC Operator-Customer Service is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the people, assets, and reputation of the client. The GSOC Operator-Customer service monitors multiple streams of security information, including emails, phone calls, alarms, camera systems, and other access control technologies. The GSOC Customer services Operators are responsible for assisting corporate employees, vendors, and visitors, by way of written correspondence, with concerns that pertain to safety and security around the globe.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Provide first line assistance to company employees in all concerns relating to safety and security.
Follow procedures for managing a variety of incidents, from minor incidents to crisis.
Provide back-up, support, and on-call functions as needed.
Maintain a high level of professionalism and approachability.
All other duties, as assigned.
Education, Experience, and Certifications:
Graduation. degree or 2+ years of equivalent work experience in Customer Service, Contact Centers, or Corporate Security. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.
Competencies:
Strong Customer Service skills
Excellent written and verbal communication skills
Ability to read, write, and speak clearly in English.
Ability to multitask in a fast-paced, at times stressed work environment.
Strong team player
Comfortable with a high-tech working environment, and willing to learn new tools and innovations.
Flexibility to work a variety of different shifts, and willingness to assist the team with overtime when needed.
Proficient in Microsoft Windows and Office Suite.
Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
Exposure to sensitive and confidential information.
Regular computer usage.
Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
Occasional reaching and lifting of small objects and operating office equipment.
Ability to adjust focus between close and distance vision.
Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.