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At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Industry Solutions (IS) is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, architects and consultants, who along with delivery experts are working together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves.

Responsibilities

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

• Model - Live our culture; Embody our values; Practice our leadership principles.

• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Customer Focus

• Creates a customer-centric culture within the practice that drives digital transformation and ensures customer satisfaction across the entire operating unit by maintaining stakeholder relationships, reviewing and acting on voice of customer (VoC) feedback (e.g., surveys, listening systems), sharing learnings across practices, alleviating customer blockers as a point of escalation, and sponsoring systemic improvements to the customer experience across workstreams. Holds accountability for portfolio, account, and financial management in presales and delivery. Owns highly strategic and complex customer relationships. Leads direct engagements with large, complex customers and serves as a delivery sponsor for a select number of assigned customers. Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed. Establishes accountabilities to drive customer outcomes and ensure internal stakeholders are in place.

• Alleviates customer blockers as a point of escalation by working with direct reports and key stakeholders to manage customer escalations and resolve issues at the practice level. Ensures that customer opportunities, questions, and/or issues are brought to the appropriate internal teams (e.g., Sales, Architects).

• Develops and maintains highly complex business relationships through conversations and in-person customer engagements, leveraging in-depth knowledge of customer's business and industry. Ensures relationship plans are part of account strategic plans and acts as an executive sponsor to maintain senior-level relationships across their business. Communicates current view of delivery to customer executives on a regular cadence, as appropriate. Supports new, high-impact customer opportunities in partnership with Sales with highly significant or global impacts for Microsoft.

• For assigned customers and for their team, supports guidance of customers/partners through relevant change initiatives and leverages core change-management methods and techniques. For assigned customers and for their team, supports management of changes (e.g., negotiations, change requests, amendments, customer expectations) while overseeing financial accountability and overall responsibility between Microsoft and the client. 

Strategy

• As needed, develops and executes a large, complex (e.g., global account, cross-territory impact) plan for their practice and assigned customers to achieve consumption metrics and revenue targets (e.g., delivered, billed, consumed) by supporting the team, collaborating with internal partners, and driving culture.

• Establishes and drives rhythm of business (ROB) around consumption by managing financials (e.g., Enterprise Cloud Investment Funds [ECIFs], internal investments).

• Oversees a broad portfolio of accounts. Manages and ensures the all-up delivery of consulting engagements. Serves as a proven thought leader on the direction of the consulting offerings portfolio for a large, complex practice, leveraging insights from reports (e.g., efficiency, operations), internal team members, and across organizational boundaries. Develops and implements a strategic portfolio-wide plan to achieve targets by leading intentional delivery activities and leveraging intellectual property (IP) for reuse.

• Promotes Industry Solution Delivery (ISD) consumption strategy with regional perspective by articulating ISD consumption strategy, goals, and mission to internal and external audiences, and aligning practice strategy with the customer and other internal organization objectives (e.g., Consulting Sales, Go-To-Market).

• Supports sales activities (e.g., close planning, delivery sponsorship, strategy, management) to support the lifecycle of deals for a large practice, leveraging prior experience and expertise. As needed, negotiates, collaborates on, reviews, and contributes to deal approval processes, sometimes challenging deal construct to ensure Microsoft initiatives are incorporated appropriately. When appropriate, innovates and implements long-term, strategic plans, in partnership with Sales to create new opportunities and sustainable growth for customer accounts across the portfolio. Ensures delivery team alignment and holds delivery team accountable for delivering on sales strategy.

• Collaborates on highly strategic (e.g., high profile) captures by ensuring a strategic capture plan, engaging the resources needed for pre-sales, and supporting the global pursuit team in winning large-contract deals.

• Acts as an innovative agent of change by working within leadership communities to define and sponsor organizational change, driving consistent messaging and support to land organizational change initiatives within and across practices, and providing feedback on organization information/initiatives.

Delivery Excellence

• Orchestrates a large cross-functional team to drive high-impact business growth, profitability, utilization, maturity, quality, etc., through delivery by developing a rhythm of business (ROB), fostering a culture of manager excellence, promoting teamwork and collaboration, recognizing and aligning team strengths to capability needs, and leveraging diverse perspectives to understand customers. Governs areas of fiscal responsibility, through delivery team, staying within budget while driving engagement profitability and risk management.

• Ensures delivery excellence and maximizes efficiency of resources for a large practice by managing complex scopes and budgets, balancing funding and resources across workstreams, communicating resource needs (e.g., hiring, resource planning, capacity) with the business, collaborating to meet those needs, and leveraging in-depth resource-management experience and expertise.

• Creates a problem solving climate across teams that resolves complex or high-impact delivery issues across lifecycle of deal (e.g., lead to order, order to cash, resourcing, pricing, invoicing, proof of execution) through cross-cultural collaboration and partnerships (e.g., Selling partners) to ensure sustained delivery quality. Interfaces at high levels in organization (e.g., executives) to resolve critical issues (e.g., subsidiary, worldwide issues).

• Applies governance controls to mitigate and manage risks and ensure policy compliance in delivery and sales. Models and holds team accountable for execution and adherence to Microsoft Consulting processes (e.g., Enterprise Consulting Authorization Policy, Delivery excellence processes/procedures, time tracking/approvals). Documents and executes plans to mitigate identified risks for challenged deliveries.

• Drives action plans and continuous improvement plans to increase maturity of organization and delivery quality using feedback from others and industry standards. Influences others to secure resources for deliveries, and holds teams accountable for maintaining obligations to customer contracts and ensuring delivery services across the services lifecycle. Attends steering committee meetings, as needed, with strategic customers to remove blockers and ensure delivery success.

Practice Building

• Builds organizational capability by leveraging in-depth industry knowledge to anticipate and plan for future capability needs, investing in key professional development opportunities for their team members, conducting succession planning, defining career development plans, and providing coaching to develop process proficiency, leadership, and technical skills. Adheres to the Model, Coach, Care framework and Leadership Principles to attract, develop, and retain talent, deliver results through teamwork as One Microsoft, role model Microsoft values, and commit to performance management across their practice.

• Drives margin targets by leading a forecasting rhythm (e.g., monthly business rhythms) for delivered revenue (e.g., Industry Solutions Delivery, key dependencies to Delivery Value), consumption, and utilization to predict business results for a large, complex geographic area. Drives internal revenue targets through team by providing guidance and monitoring progress. Performs analyses and identifies insights that support key-operating mechanisms (e.g., capacity planning, hiring, delivery excellence), and recommends changes to improve outcomes.

• Drives clear expectations with all team members around intellectual property (IP) reuse in alignment with organization goals (e.g., proactive delivery/efficiency targets, projects/pre-sales), while actively assessing existing reuse behaviors and coaching team members to drive an increase in reuse behaviors. Delivers proactive change-management plans to customers leading business transformation and evolution through IP reuse and worldwide offerings/managed intellectual property (MIP). Identifies and implements innovative new opportunities for IP reuse.

Other

• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's degree in computer science, Engineering, or related field AND 12+ years relevant work experience

• OR equivalent experience.

• 8+ years team leadership or people management experience either with or without direct reports.

Additional or Preferred Qualifications

• Bachelor's degree in computer science, Engineering, or related field AND 15+ years relevant work experience

• OR equivalent experience.

• 10+ years people management experience.

• 15+ years experience in sales/selling.

• 8+ years project/portfolio management experience.

• 4+ years account management experience.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .