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Description

As we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing Customers with the opportunity to find and discover virtually anything they want to buy and providing millions of Sellers with a platform for growing successful businesses.

Compliance Team in India, drives programmatic solutions to mitigate Compliance friction and enhance seller experience (SX) throughout their compliance journey. CIT aims to bridge gap between Seller awareness, Product readiness and compliance regulations/needs. We are looking for a smart and dynamic Compliance Manager.

The Compliance Manager is responsible for managing critical seller communication, prioritization, and enforcement activities to ensure compliance and positive seller experience. This role will focus on proactive engagement, identification of high-priority sellers, enforcement of policies, and governance of related systems and processes.

To be successful in this role, you should be comfortable dealing with large and complex data sets, be comfortable with SQL querying, have experience building self-service dashboards and using visualization tools, while always applying analytical rigor to solve business problems.

Key job responsibilities

• Manage multi-channel engagement to drive seller compliance and responsiveness.

• Collaborate with cross-functional teams to identify high-priority sellers for targeted outreach and support.

• Monitor seller activity and escalate non-responsive or high-risk cases for enforcement action.

• Analyze seller data to detect and action against those who have crossed defined grace periods.

• Facilitate the enforcement of policies for non-compliant sellers.

• Manage the liability and complaints process for seller outcomes.

Basic Qualifications

• 2+ years of sales or account management experience

• 2+ years of digital advertising and client facing roles experience

• Experience with Excel

• Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

• Experience analyzing key open issues and resolution metrics for each of the managed accounts

• Experience in relationship management within technology, start-ups, or SaaS Platforms