Job Information
CBN Secure Technologies Inc. Technical Training and Documentation Specialist in Hybrid - Sault Ste. Marie, Canada
Internal Job Title : Technical Train ing and Documentation Specialist
Job Type: Permanent , Full - time
Location: Sault Ste. Marie , ON (Preferred ) o r Remote Location
Work Model: Hybrid (with On-site Training )
Position Summary
As a Technical Trainer at BUMP, you will be responsible for creating and delivering in-depth training sessions and materials that improve user experiences, support successful product launches, and provide ongoing assistance to BUMP Partners . BUMP’s charitable partners include over 240 professional sports teams and several major charities in North America.
What We Can Offer You
Compensation: We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:
An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees,
Best-in-class health, medical and life insurance benefits;
Access to virtual and telehealth services and apps; and
Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family .
Career: As a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities. At BUMP , we encourage and empower our employees to chart their own career path, putting you in control of your future .
Culture: Personal character is the foundation of our culture. CBN’s 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN. Equality, diversity , and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.
What You Will Do
Develop Training Programs
Design and develop comprehensive training programs and materials, including manuals, guides, and online resources.
Conduct Training Sessions
Deliver engaging and effective training sessions, both in-person and virtually, to diverse groups of learners.
Assess Training Needs
Evaluate the training needs of employees or clients and tailor programs to meet those needs.
Evaluate Training Effectiveness
Assess the effectiveness of training programs through feedback, assessments, and performance metrics, and make necessary adjustments.
Stay Updated
Keep up to date with the latest industry trends, technologies, and best practices to ensure training content is current and relevant.
Provide Support
Offer ongoing support and guidance to trainees, answering questions and providing additional resources as needed.
Collaborate with Stakeholders
Work closely with other departments, such as HR and IT, to ensure training programs align with organizational goals and technical requirements.
Maintain Training Records
Keep accurate records of training activities, attendance, and outcomes.
Facilitate Hands-On Learning
Create opportunities for practical, hands-on learning experiences to reinforce theoretical knowledge.
Adapt Training Methods
Customize training methods and materials to accommodate different learning styles and levels of technical expertise.
Various other duties and responsibilities.
Qualifications
Knowledge and Experience
Bachelor's degree in Education , Computer Science , Information Technology or related fi eld or an equivalent combination of relevant education and work experience
Relevant certification (CompTIA CTT+, MCT, ATD) is an asset, but not required
Knowledge of the following:
Instructional design
ADDIE, Bloom’s taxonomy , adult learning principles
IT fundamentals
5 + years of experience in technical training or a related field
Experience creating and maintain ing documentation
Experience facilitating virtual learning sessons
Technology
Proficiency in MS O 365 , MS Publisher, MS Visio, etc.
Skills and Abilities
I nterpersonal skills
Communication (verbal and written) , teamwork and collaboration
Critical thinking skills
Analytical skills, p roblem-solving skills
O rganizational and time management skills
P resentation skills
Adaptab ility
Mandatory Requirements
A bility to travel domestically/internationally approx . 3-5 weeks/year
Ability to work outside of normal business hours on occasion as required
About Us
BUMP is a CBN wholly owned subsidiary that provides secure and high integrity digital raffle products and platform solutions to most recognizable professional sports foundations as well as hundreds of very well-known and distinguished non-for-profits across North America.
CBN designs and develops industry leading solutions for the following domains: Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming. To learn more, visit www.cbnco.com .
As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.