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Senior Process and Innovation Analyst: Order Operations

Job Description:

An opportunity has arisen for the right individual to join the Sage Change Delivery Team as a Senior Finance Innovation Process Analyst with the Order to Invoice/Order Operations (O2I) specialisation. As part of transformational programme team, the Senior Finance Innovation Process Analyst (O2I) will be responsible for providing both Order to Invoice/Sales Admin Subject Matter Expertise (SME) and detailed Analytical support to projects and initiatives across the Order Operations domain.

The Senior Process Analyst will use a deep SME knowledge of Order to Invoice/Sales Admin, coupled with their keen analytical skills to rapidly understand business problems, capture, analyse and document project requirements, model business processes and define elegant solutions. They will leverage their experience and knowledge of best practice to drive process improvement activity at every opportunity.

This is an FTC till September 2026, hybrid working 3 days per week from our Newcastle office.

Key Responsibilities:

Summary of the Role

This role provides subject matter expertise in the Order-to-Invoice (O2I) area, driving process improvements and delivering high-quality solutions for colleagues and customers. You’ll work closely with stakeholders across Finance and Sage to identify opportunities, solve problems, and support innovation in operations.

What I Will Be Doing

You’ll analyze and improve processes, systems, and workflows, creating clear documentation to support initiatives. Using your expertise, you’ll identify best practices, influence stakeholders, and recommend improvements. Regular communication with business and IT teams will ensure alignment, while you also manage risks and drive continuous improvement. You’ll facilitate sessions to gather requirements, map processes, and design solutions. Mentoring colleagues and supporting global projects may require flexible hours and occasional travel.

What We Are Looking For

We’re seeking someone with experience in operational or project roles within the O2I space, strong communication and problem-solving skills, and a proactive approach to process improvement. You should be comfortable working in a matrix structure, managing priorities across multiple projects, and using methodologies like Agile and Design Thinking. Familiarity with CRM, ERP, and finance systems is a plus, as is any business analysis or process improvement qualification.

Function:

Finance

Country:

United Kingdom

Office Location:

Newcastle

Work Place type:

Hybrid

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Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

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Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.