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Introduction

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best-running and growing their business. 

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators-always willing to help and be helped-as you apply passion to work that will positively impact the world around us.

Your Role and Responsibilities

You will be responsible for:

• Developing, building, and delivering technical solutions to customers based on IBM Business Automation technologies with a focus on Content Management, Business Automation Workflow, DataCap, etc.

• Work on installation, configuration and upgrade of IBM products like Business Automation Workflow, ECM, DataCap, Process Mining, etc.

• Support customer for problem identification and resolution.

• Stay up-to-date with the latest advancements in Business Automation technologies.

• Being seen as a subject matter expert in Cloud Paks to customers and colleagues.

• Identify and assist in the leveraging of new, potential areas of technology and/or industry which should be of interest to Business Automation which will generate revenue.

• Be aware and willing to coach both internal and external stakeholders around key developments in IBM Business Automation technologies.

• Supporting client advocacy practices within Expert Labs (such as client success stories, references and NPS).

• Making all your customers successful whilst achieving key metrics for yourself and Expert Labs.

Required Technical and Professional Expertise

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

• Experience in working in a team environment to deliver assignments/projects.

Extensive experience in:

• Programming in Java, J2EE, Servlet, EJB, WebServis, XML, Rest, Spring, Nodejs, SQL

• Practical experience on WebSphere, Liberty, Enterprise Content Management platforms, BUsiness Process Management platforms, Document Capture, Process Mining

• Good knowledge about Linux, Unix systems

• Good knowledge of Cloud architecture such as Containers, Kubernetes, Openshift and Devops Methodology

• Experienced in Business Automation technologies and methodologies.

• Understanding of Agile methodologies and practices in delivering IT projects.

• Good communication skills to articulate challenges and solutions in a client environment. in delivering IT projects.

Preferred Technical and Professional Expertise

• Hands-on experience with IBM Business Automation Technologies such as IBM FileNet Content Manager, Content Manager On Demand, Business Automation Workflow, Operational Decision Manager, DataCap, WatsonX Orchestrate etc.

• Ability to estimate effort to deliver solutions/projects.

• Proven ability to translate business and technical requirements into solution architecture design, documentation, and best practices.

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.