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Introduction

Customers trust IBM Technology Expert Labs. We are experts in IBM's technologies and consistently deliver high quality, high value solutions. We are looking for a collaborative technical leader, passionate about technology and making customers successful.

As a Data & AI Brand Practice Leader, you will be responsible for the overall success of the UKI Data & AI Technology Expert Labs business. As an upline manager, you will lead a team of technology focused Practice Managers and delivery consultants to ensure the successful delivery of all customer projects, whilst continuingly looking at driving further business through new signings. To prove successful, you will foster a culture of outstanding technical expertise and customer delivery.

You will build and lead a team of professional services consultants working with customers and partners to architect and implement innovative solutions with IBM Data & AI technology. You'll do this by capturing opportunity by working closely across the wider IBM business, building strong relationship and driving successful collaboration for mutual success.

Your Role and Responsibilities

With first-class communication and empathy, you'll work closely across IBM and with clients to develop reliable relationships that successfully accelerate the adoption of IBM technology.

Your primary responsibilities will include:

• • Leading delivery to address Clients' business needs, driving project success and repeat business
• • Best practice sharing: Collect and share global best practices with your team to enhance the effectiveness of the UKI team
• • Effective Communication: Whether when leading your own team, collaborating across IBM, or talking directly with clients - you will demonstrate exemplary communication skills.
• • Employee engagement and career progression: You will create an environment that both fosters strong employee engagement and looks to identify and support top talent

Required Technical and Professional Expertise

Required Knowledge & Skills

• Knowledge of IBM Data & AI solutions and the wider Data & AI industry

• Proven Technical Services delivery leadership experience: Track record in leading services delivery teams to drive adoption of complex, enterprise grade technology solutions.

• Experienced business leadership: Experience of P&L ownership and driving successful business results - through revenue growth and strong profitability.

• Strong client management and negotiation skills and with proven experience handling executive customer escalations

• Experience with key IBM operational services delivery tools including Clarizen, IBM Sales Cloud and EPM (Cognos).

• Ability to work under pressure and juggle multiple priorities or projects simultaneously

• Exceptional communication and collaboration skills, both written and verbal

Preferred Technical and Professional Expertise

Preferred Knowledge & Skills

• Bachelor's degree, advanced degree desirable

• Technical certifications in one of more IBM Data & AI technologies

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.