Experience Inc. Jobs

We have an outstanding career opportunity for anIT Services Managerto join a leading Company located in the Huntsville, ALsurrounding area.

The Service Desk Manager is responsible for supporting and maturing a growing team of IT support professionals, servicing computer systems and software, and maintaining computer networks and user connectivity.

Job Responsibilities:

• Develops relationships with external clients and organizations to meet their technical requirements

• Maintains relationships with technology, software, and security vendors

• Manages and assesses the performance of staff members who specialize in IT support

• Identifies staffing needs and works with human resources through the hiring process

• Designs and implements policies and procedures to create better efficiencies within the support team

• Maintains familiarity with current and upcoming IT equipment, services, and other developments

• Coordinates troubleshooting, support, and service for equipment and networks when necessary

• Upholds a sense of customer services and measures client satisfaction

• Collects performance metrics (average length of tickets, ticket queue size, etc.) and makes recommendations from those metrics

  Basic Hiring Criteria:

• Bachelor's Degree in Computer Science preferred or equivalent relative experience

• 4+ years of experience supporting Windows, OSX, and Linux operating systems in a business environment

• Excellent ability to organize and prioritize

• High level of customer communication and service skills

• Ability to work in a fast-paced environment

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/