Experience Inc. Jobs

Regular

PRIMARY FUNCTION

The Endpoint Management Specialist is responsible for managing and configuring Microsoft System Center Endpoint Management solutions to support the deployment and maintenance of endpoint devices. In addition to MECM, this role requires expertise in utilizing Intune for mobile device management (MDM) and mobile application management (MAM) to enhance security and management of devices. The specialist will ensure seamless integration and functionality of Windows 10 and Windows 11 operating systems across all endpoint devices, develop and implement endpoint management policies and procedures to ensure compliance and security, and monitor and troubleshoot issues related to endpoint management to provide timely resolution.

ESSENTIAL FUNCTIONS

• Manage and configure Microsoft System Center Endpoint Management solutions.
• Utilize Intune for mobile device management (MDM) and mobile application management (MAM).
• Ensure seamless integration and functionality of Windows 10 and Windows 11 operating systems.
• Develop and implement endpoint management policies and procedures.
• Monitor and troubleshoot endpoint management issues.
• Collaborate with IT teams to ensure endpoint devices meet organizational standards.
• Maintain the established standard operating environment (SOE) for desktops and remote devices.
• Update Windows operating systems to the latest builds.
• Identify, mitigate risk, and remove vulnerabilities from desktops and remote devices using provided tools.
• Deploy patches and software updates on desktops, remote devices, and servers.
• Deploy non-SOE software such as MS Visio, MS Project, Adobe Acrobat, etc., to desktops and remote devices.
• Manage service requests within the ticketing system.
• Identify and resolve technical problems related to software deployments.
• Create reports using SQL reporting.
• Modify/build software packages/updates for applications.
• Run PowerShell scripts to resolve issues with MECM/SCCM clients and WMI repository.
• Create, test, and troubleshoot GPOs as needed.
• Create packages and deploy driver and BIOS updates.

SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.

KNOWLEDGE, SKILLS, and ABILITIES:

• Extensive experience with Microsoft System Center Configuration Manager (SCCM, MECM) and Intune.
• Strong knowledge of Windows 10 and Windows 11 operating systems.
• Proficiency in endpoint management and security best practices.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational and time-management abilities.
• Effective communication and collaboration skills.

QUALIFICATIONS:

• Minimum of 5 years of experience in designing, implementing, and supporting SCCM infrastructure in enterprise environments.
• Expertise in SCCM architecture, including task sequences, site hierarchy design, role configuration, boundary groups, and content distribution.
• Proficiency in creating SQL and WQL queries.
• Familiarity with SCCM features such as using the App Model, CI Baselines, Task Sequences, OSD, creating virtual apps and creating collections with special script deployments that automatically resolve perpetual issues.
• In-depth knowledge of SCCM features and functionalities, such as software deployment, patch management, operating system deployment, and reporting.
• Strong understanding of Windows operating systems, Active Directory, Group Policy, and networking concepts.
• Advanced knowledge in scripting languages, such as PowerShell, for automation and customization of SCCM workflows.
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex SCCM issues.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

PREFERENCE STATEMENT Preference will be g ven to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.