Job Information
ADTRAN, Inc. Customer Liaison Manager in Huntsville, Alabama
Job Summary
Customer Operations Customer Liaison Manager
will drive the overall effective management of order execution from quote to cash. This includes involvement in presales strategy planning sessions with the Key Account Manager to ensure commercial and operational readiness. The Customer Liaison Manager is fully responsible for all tactical and operational activities within the customer base with the goal of enhancing the customer experience and increasing the capacity of sales to win more business.
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Duties and Responsibilities
Receipt track all customer and internal orders
Ensure all Commercial Validation requirements are met before order acceptance
Enter and acknowledge orders
Execute all change orders
Manage on-time delivery of orders
Present invoices to Customer
Resolve incoming invoicing claims
Seek and understand current fiscal practices
Work with Sales and Commercial Management to ensure that new terms and conditions will support expected contract performance
Customer Performance and Interface:
- Develop and implement strategic supply chain initiatives that will improve the ease of doing business with our customers
- Serve as point of contact for customers (Procurements/Purchasing organizations) and for Supply Management and other task forces
- Serve as single point of contact in Customer Operations to provide multi-product supply chain support to the customer
Sales Support:
- Manage customer escalations in line with Partners/customer/Account team requirements
- Drive revenue by assisting account teams to maximize customer opportunities
- Provide feedback to Sales team
- Establish and develop key customer contacts and interfaces within the customer base to support Sales Account Teams/Adtran's objectives and strategies
Profitability:
- Maximize profitability by addressing process issues that directly affect our ability to maximize orders, revenue and cash
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