Job Information
The Monarch Cement Company IT Technical Support Analyst in Humboldt, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12999158
Job Description Technical Support Analyst - 2024
THE MONARCH CEMENT COMPANY
Job Description
Technical Support Analyst
REPORTS TO: IT Director
NOTE: Statements included in this description are intended to reflect the general duties and responsibilities of
the position and are not intended to be all inclusive.
JOB SUMMARY (This is a Non-Exempt Position)
The Technical Support Analyst is a key role within our organization, providing technical assistance to
a diverse group of system users in person, by phone, electronically, and through remote access. This
role is also responsible for assisting engineers as time allows. Professionalism and communications
skills are very important to this role. A person in this position must be organized, professional,
presentable, have a pleasant personality and be comfortable interacting with all types of people in a
professional courteous manner. Confidentiality, reliability and integrity are a must. This role has
more advance technical skills than the IT Support Technician II role.
ESSENTIAL FUNCTIONS
To perform this position successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skills, and
abilities required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Participates in education and development of IT Support Technician I and II team members
Perform analysis and determine client problems, and document these issues
Assist customers by performing analysis of various issues relating to LANs, WANs, desktop
computers, Internet connectivity and the installation of hardware and software
Offer recommendations on how to improve the support process
Be on time to work each day at the correct location as scheduled
Adhere to all company policies and procedures
Work effectively with minimal guidance both in an individual and in team environment
Adheres to all safety requirements and procedures including wearing required safety
equipment and clothing
Set priorities, plan and organize tasks
Attention to detail and organization
Maintain confidentiality and shows discretion
Ability to be adaptable and flexible
Attendance at training sessions and other group meetings/collaborations along with providing
input, feedback, resolutions, issues, ideas and the alike
Ability to read technical manuals in English, confer with users and conduct technical
diagnostics in order to investigate and resolve issues along with providing technical
assistance and support to users in a timely fashion
Actively listen to user questions, comments and issues and provide correct knowledgeable
information or solutions
Traveling as necessary
Confer with staff, users, and management to establish requirements for new systems or
modifications
Job Description Technical Support Analyst - 2024
Knowledgeable of entering correct commands along with observation of the system to verify
correct operations and detection of errors
Perform minor repairs to hardware, software, and peripheral equipment
Refers complex issues, major hardware issues, and defective products to IT Engineers for
service and or guidance
All other duties as assigned
COMPETENCIES
Attendance and punctuality
Professionalism
Interpersonal skills
Customer service
Motivation and initiative
Practical thinking
Technical skills
Personal effectiveness/credibility
Problem solving
Oral, written and electronic communication
Detailed oriented
Safety and security
Stress management
Consistency and reliability
Adaptability and flexibility
Organizational s upport
Teamwork
Ethics and diversity
This position has no supervision responsibilities.
EDUCATION AND EXPERIENCE REQUIRED
Basic Requirements, Education and Experience:
Education or experience that will allow successful performance and completion of the duties
required of the position
Previous experience in IT Support role
Ability to pass all required testing and entry level requirements of The Monarch Cement
Company
Possesses a valid driver