Job Information
AIG Travel Emergency Department Representative in Houston, Texas
About Us
AIG Travel Guard is an industry leader providing insurance and assistance services to both leisure and business travelers worldwide. We offer competitive salaries, great benefit packages, and generous paid time off.
Job Details
Full Time including rotating weekends
1st and 2nd shifts available including a shift differential of $3/hour for nights and weekends ( 8a-6p, 5a-1p, 5a-3p, and 1p-9p )
Job Description
The Travel Emergency Department handles incoming calls from American Express Card Members who are facing an unexpected travel situation around the world. The team acts quickly to provide the assistance our clients need to resolve their emergency and get back to enjoying their travel. This may include tracking lost luggage, coordinating emergency cash wire transfers, assisting with hotel check-ins, or helping replace lost or stolen passports. We provide these services real time, 24 hours a day, seven days a week.
Job RequirementsKey qualities that we are seeking include:
A record of providing outstanding customer service (1+ years preferred)
Ability to solve complex problems within an established protocol of procedures and possible solutions
Ability to think outside the box
Excellent verbal and written communication skills
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism
International travel experience and geography knowledge is helpful
Proven experience in customer support or the travel industry is a plus
High School Diploma or equivalent required
Benefits – What AIG has to offer
Affordable health, dental, and vision insurance plans based on your individual or family needs
Generous Paid Time Off, Sixteen paid holidays, and Paid Volunteer Time Off
401k with an employer match available upon hire
A casual dress code and fun, friendly work environment at a company that gives back to the community
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
Functional Area:
OP - Operations
Estimated Travel Percentage (%):
Relocation Provided:
Travel Guard Group, Inc.
At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.
But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .