Experience Inc. Jobs

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Job overview and responsibilities

This role is responsible for driving learning delivery innovation and program leadership by defining and developing strategy for learning effectiveness and business impact. The role has an extraordinarily developed learning point of view, clearly articulated in a variety of creative and compelling learning delivery situations. The SM Technical Operations Training is responsible for the training department to ensure delivery of airworthiness training, regulatory compliance training, recurrent training, GSE and Supply Chain training along with completion and retention of training records. Additionally, the Senior Manager – Tech Ops Training manages a team of managers, designers and analysts who are responsible for the development, scheduling, delivery and tracking of required Technical and non-technical courses. The Senior Manager also is responsible for internal and external audits of training courses and training records and provides reporting requirements to the FAA as advised by Sr. Leaders and GMM procedures.

• Ensures the accurate, timely, and complete initiation (and ongoing adjustments) of the Learning Management System (LMS) to include airframe, engine, component, GSE and Supply Chain Training

• Provides mentorship in developing and implementing department policies and procedures for training, specific to the assigned function and fleet type, engines, components, or equipment.

• Ensure departmental alignment with FAA and industry regulations, maintain GMM and Departmental Operating Procedures, and conduct SMS Risk Assessments as needed to ensure safety and standard methodologies.

• Improve efficiency and output by providing leadership and direction to the workforce in alignment with collective bargaining agreements. Build / reinforce a fair and respectful work environment through consistent application of CBA work rules and company policies.

• Lead and provide resource management, including providing staff with the appropriate tools and training and professional development.

• Coordinate with other divisions and departments on projects and initiatives involving or affecting Technical Operations Training

• Establishes and implement departmental performance goals for the quality and integrity of training to ensure alignment with divisional and goals of the company.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience

• 5+ years of end-user experience with Learning Management System

• 5+ years of supervisory, management, and/or group leadership experience

• 5+ years leading learning development and learning delivery teams.

• Excellent communication skills with demonstrated ability to coordinate and lead multi-functionally.

• Self-Motivated and ingrained Continuous Improvement approach

• Proven abilities to find creative ways to training efficiencies.

• Ability to work to tight deadlines and run workload accordingly through task prioritization.

• Self-starter with high degree of initiative and ability to handle deadlines.

• Strong project management skills with the ability to handle conflicting priorities.

• Ability to connect with an executive audience and work multi-functionally.

• Analytical approach to problem solving, with attention to detail and a sense of urgency.

• Strong people leadership skills

• Ability to influence others outside area of direct responsibility.

• Must be legally authorized to work in the United States for any employer without sponsorship.

• Successful completion of interview required to meet job qualification.

• Reliable, punctual attendance is a crucial function of the position.

What will help you propel from the pack (Preferred Qualifications):

• Master's degree or equivalent experience

• A&P License

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT