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Security Senior Intelligence Analyst

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Zurich North America is seeking a Senior Security Intelligence Analyst to join our Group in North America.

Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues – from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way. If you’re interested in becoming part of this exciting and growing team, we would love to hear from you!

Basic Qualifications:

Bachelor's degree required

Extensive knowledge of global geopolitical activity, threat conditions, government structures and associated background/context/implications.

Excellent reading and writing abilities; strong attention to detail and consistent, thorough grammatical knowledge is crucial. Demonstrated experience in a strong writing/editing role is a plus.

Well-developed communication, interpersonal and presentation skills.

The ability to think critically and complete assignments, requests and other tasks with little guidance/oversight and with a strong attention to detail.

The ability to learn quickly and the flexibility to complete tasks outside of the immediate Security Intelligence Analyst role.

A strong working knowledge of Microsoft Office Suite.

This role involves interaction with clients, the Travel Guard Travel Assistance Centers, medical and operations teams, account management and other Travel Guard worldwide operations. The Travel Security Operations Center is a 24/7/365 operation, and all analysts work rotating shifts to ensure coverage during nights, weekends and holiday hours.

The job holder will need to be flexible to occasionally work outside of assigned hours (e.g., during operational support activities, conference calls with individuals in other time zones, etc).

Preferred Qualifications:

Bachelor's degree in History, Political Science, International Studies or related field preferred.

Knowledge of intelligence analysis processes and intel writing familiarity preferred.

Ability to speak a language other than English

Job Details

The Senior Security Intelligence Analyst works within Travel Guard's security department in Houston, TX. The individual will be expected to thoroughly understand AIG Travel’s policies and practices within the security department as well as the broader organization. A key part of this role is the ability to articulate the needs of Travel Guard's mission and to ensure communication within the team and across the organization remains open and effective. Finally, the individual will be responsible for ensuring the proper implementation of security processes, assisting with mandated training/retraining.

Candidates should be able to effectively communicate expectations to team members and provide necessary feedback to analysts and leadership. Strong written and verbal communication skills are necessary. Additionally, the Senior Security Intelligence Analyst should be willing to take on leadership responsibilities while also performing analyst duties to the highest standard. While no previous leadership experience is required, candidates must be willing to accept constructive feedback and effectively implement leadership training in day-to-day responsibilities.

Responsibilities:

SUPPORT – provision of support to Travel Guard's security department and department leadership.

Work with leadership and team members to address concerns and provide appropriate guidance.

Maintain close contact with security leadership on department performance and when operational cases are ongoing.

Monitor group inbox; ensure all emails and tasks are acknowledged and actioned.

Carry out special projects as tasked by leadership.

Participate in weekend on call rotation as needed.

ENGAGE - Assist with security team training and development.

Regularly report team developments, concerns or other relevant information to Travel Guard's security department leadership.

Interact with security team members and other internal stakeholders to ensure product integrity and education.

Provide oversight for intelligence requests, operations and crisis response, ensuring that team members maintain expected service levels and adhere to all department guidelines.

Brief clients, internal stakeholders and security leadership on Intelligence and Operations cases and processes as necessary.

May involve interaction with legal, marketing and compliance divisions to ensure compliance to Travel Guard standards and policies.

Respond to phone calls to the Travel Guard security department loop line; provide excellent customer service when dealing with clients.

DEVELOP - Enhance team cohesiveness and performance.

Contribute ideas for refinement of existing products or creation of new products to meet demands.

Proactively seek to enhance team engagement.

Communicate with security leadership regarding team development needs or other issues that may warrant further attention.

Work to develop closer partnerships with external stakeholders.

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.