Job Information
The City of Houston IT Professional - Infrastructure in Houston, Texas
IT Professional - Infrastructure
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IT Professional - Infrastructure
Salary
$69,242.94 - $90,013.82 Annually
Location
500 McKinney St.
Job Type
Full Time
Job Number
34619
Department
Houston Public Library
Division
HPL - DIGITAL STRATEGIES
Opening Date
09/11/2024
Closing Date
9/25/2024 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: IT PROFESSIONAL – INFRASTRUCTURE
Posting Number: 34619
Department: Houston Public Library
Division: Digitial Strategies
Reporting Location: 500 McKinney
Work – , 8:00 AM – 8:00 PM** (varies)
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The purpose of this position is to ensure the IT and Operational Technology (OT) infrastructure (hardware, software, voice and data networks, storage, servers, mobile and wired telephony) is maintained and works reliably to meet business needs by providing day-to-day operational support for existing infrastructure services and end-user support for those services; completing moderate to complex technical assignments and project based work to promote the effective use of new and existing technology and mentoring junior infrastructure support staff.
CUSTOMER SERVICE: Provides on site or remote access diagnoses and resolution to hardware and software problems by responding to service desk requests and planned work requests. Manages moderate to complex service requests through resolution or escalation to another team member by performing work in a manner that minimizes disruption to existing business use. Working with external suppliers for the ongoing support and maintenance of relevant hardware and software. Participating in an on-call rotation with other staff. Keeping users at all levels of the organization informed of progress or problem resolution.
MAINTENANCE: Serves as technical professional by overseeing a variety of moderately complex analytical and technical assignments. Provides subject matter expertise and advice for assigned technology and infrastructure systems. Plans, manages, and implements infrastructure projects and upgrades. Assists in the design and documentation of infrastructure processes, procedures, and standards. Ensure effectiveness of infrastructure by performing preventative maintenance work. Monitors a variety of hardware, software, and network systems in the existing information technology infrastructure, diagnosing problems. Works with external vendors and COH department and supports and backs up a variety of technologies, business units, and systems. Ensures availability of infrastructure services by implementing, monitoring, and supporting serves, storage, telephony, and other services and infrastructure software platforms including, but not limited to server/client operating systems, reporting platforms, messaging and database services, network configuration, web proxies, and other software-based systems.
ADMINISTRATION: Facilitates management of future problems by preparing clear and concise documentation. Maintains appropriate records of time spent, actions taken, and item status. Assists in designing and documenting infrastructure processes, procedures and standard. Maintains and prepares system and software documentation. Provides training and arranges for vendor training for system users. Ensures infrastructure and data is kept secure by keeping track of assets. Develops operational, installation, configuration, and upgrade documentation for communication systems, hardware, network, security, storage, software, and other computer related systems.
TEAM EFFORT: Contributes to team effort by accomplishing related results and performing related responsibilities as needed.
WORKING CONDITIONS
This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.
MINIMUM REQUIREMENTS
EDUCATION REQUIREMENTS
Requires a Bachelor’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field.
EXPERIENCE REQUIREMENTS
At least five (5) years of technology experience supporting IT infrastructure including networks, security, and hardware. System-specific technical certifications will often be required. Greater than 5 years of directly applicable experience may be considered for substitution of up to two (2) years of the education requirement.
LICENSE REQUIREMENTS
None.
PREFERENCES
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
Preferences will be given to those with the following skill set:
Preferences shall be given to the individual with a strong background in the library industry. Team leader that is fully proficient in applying established standards; knowledgebase acquired from years of client support experience, interpersonal skills, troubleshooting skills, decision making, problem analysis and resolution. Ability to execute moderately complex or specialized projects; adapts precedent and may make significant departures from traditional approaches to develop solutions.
A valid driver license and compliance with the City of Houston's policy on driving (AP 2-2) preferred.
GENERAL INFORMATION
SAFETY IMPACT POSITION Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 25
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832/393-1472).
If you need special services or accommodations, call (832/393-1472). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Which best describes your education?
High School Diploma / GED
Associate Degree
Bachelor's Degree
Master's Degree or Beyond
None of the Above
03
Which area of concentration did you obtain your degree?
Information Technology
Computer Science
Management and Information Systems (MIS)
My degree is not listed
I have no degree
04
How many years of verifiable technology experience supporting IT infrastructure including networks, security, and hardware do you have?
Less than 5 years of experience
5 years of experience
6 years of experience
7 years of experience
8 years of experience
9 years of experience
10 or more years of experience
I have no technology experience supporting IT infrastructure including networks, security, and hardware.
05
Do you have experience working with the following IT functions/software?
Service Now
Active Directory
VM Environments (Nutanix, AWX, Azure)
BDR Software (Cloudberry, Backup Exec, Veeam)
None of the Above
06
Describe your experience working with the above IT functions/software. (If you do not have any experience, please put N/A)
07
Are you a current Houston Public Library employee?
Yes
No
08
Please provide a list of all valid certifications you currently hold and their validity date(s) (See Resume will delay review of your application)
Required Question