Experience Inc. Jobs

Description We are offering a contract to hire employment opportunity for a Help Desk Analyst I in Houston, Texas. This role is primarily involved in providing technical support to our team, with a focus on Android development, Cisco and Citrix technologies, and Microsoft's Active Directory, among other responsibilities. The successful candidate will be working on-site, providing internal support to our end users and functioning as part of a 17-member team.

Responsibilities:

• Provide support to end users, tackling issues related to password resets, O-365, and SNOW

• Handle inquiries and issues related to Android Development, Cisco Technologies, and Citrix Technologies

• Provide technical support for Mac Computers and Apple Devices

• Manage and maintain Microsoft and Active Directory systems

• Oversee the performance and maintenance of computer hardware systems

• Conduct configuration management and deployment tasks as required

• Provide internal support to a large user base, ensuring efficient resolution of issues

• Collaborate effectively as part of a larger team, contributing to the smooth operation of our technical support services

• Monitor and manage customer accounts and take appropriate action when necessary. Requirements • Proficiency in Android Development

• Experience with Cisco Technologies

• Knowledge of Citrix Technologies

• Familiarity with Mac Computers and Apple Devices

• Proficiency in Microsoft technologies, including Active Directory

• Experience with Computer Hardware

• Skills in Configuration Management

• Ability to manage Deployments

• Strong problem-solving abilities

• Excellent communication skills, both written and verbal

• Ability to work well in a team and individually

• Strong customer service orientation

• Ability to prioritize tasks and manage time effectively

• Detail-oriented and organized

• Willingness to continuously learn and adapt to new technologies and processes. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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