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At Houston Methodist, the Food Services Coordinator position is responsible for assisting with a large array of responsibilities across the overall operation of the Food and Nutrition Services department which include the coordination of a wide variety of daily activities, e.g., catering, counting cash, supervision, cold production, etc. In the absence of the Manager, this position must possess the appropriate job knowledge and skill to follow through as well as correct problems with customers, patients, staff and visitors. This position actively participates in the department's quality/performance improvement programs. The Food Services Coordinator position supports training new personnel on department procedures. This position also supports all functions of Retail, Catering, Patient Services and Culinary, duties which may include, cash handling, audits, inventory, service recovery and food production. The Food Services Coordinator position communicates with peers and management regarding identified hazards in the workplace, ensures correct procedures in cleaning of equipment and sanitation of work areas.

PEOPLE ESSENTIAL FUNCTIONS

• Role models to team members effective communication skills, assisting in their development of such skills. Maintains positive and open communication with staff and other departments, responding to employee and customer concerns, taking appropriate action to address needs.

• Independently and expertly serves as the department primary resource for staff ensuring optimal department services and outcomes. Supports training of new personnel in food service operation procedures. Develops skills of team members and continually assists with improving skills, performance and outcomes.

• Facilitates problem resolution within the work unit. Coordinates schedules for staff to ensure appropriate coverage

• Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Initiates improvement of department scores for employee engagement, i.e. peer-to-peer accountability

SERVICE ESSENTIAL FUNCTIONS

• Coordinates daily activities and the larger array of responsibilities across the department's operations.

• Identifies, anticipates potential customer problems and resolves patient and visitor issues with a high level of customer service, professionalism and compassion. Maintains high standards of service to meet customer needs.

• Monitors and adjusts activities of the team to ensure optimum customer experience. Implements appropriate intervention with issues concerning customers, patients, staff and visitors with positive outcomes

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Collects relevant data, compiles information for management decisions and ensures the successful execution of department services using appropriate resources. Reconciles data to determine if department improvements are achieved.

• Proactively identifies opportunities for corrective action, facilitating process improvement initiatives, providing recommendations. Maintains a safe environment, following all policies and procedures for safety, hazardous materials, emergency preparedness and patient privacy. Ensures compliance with local Food Ordinances

FINANCE ESSENTIAL FUNCTIONS

• Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications

• Maintains and reports key financial and/or operational metrics, processes as directed by management

• Assists in maintaining inventory par levels, cash handling/audits, and waste tracking. Utilizes efficient and cost-effective work practices with department resources and supplies

• Self-motivated to independently manage time effectively, and prioritize daily tasks, assisting coworkers

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in one or more department or hospital committees or subcommittees and facilitates the accomplishment of the goals of the committee. Follows up on action items as necessary to ensure completion of assignments.

• Seeks guidance and validation of knowledge base, skill level and decision-making as necessary, especially in areas of question, from preceptor and assigned licensed personnel. Completes and updates the My Development Plan on an on-going basis

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Four years in food service, hospitality or industry operation with two years progressive informal leadership experience

• Cash handling experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• Certified Food Manager -- Local relevant Food Services Manager (FSM) certification within 90 days OR

• Food Handlers Permit -- Once the above FSM certification is obtained, Food Handler (FH) certification from an accredited food handler training course approved by the Texas Department of State Health Services (TXDSHS) or by the American National Standards Institute (ANSI) is no longer required

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Knowledge of special diets

• Ability to delegate tasks to co-workers to complete daily assignments

• Ability to make decisions based on relevant information

• Knowledge of computers, word processing and spreadsheet software

• Adheres to the Food and Nutrition Services Standards of Appearance

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes

• Scrubs Yes

• Business professional Yes

• Other (department approved) No

ON-CALL*

*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL

Travel specifications may vary by department

• May require travel within the Houston Metropolitan area No

• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. With 358 licensed beds, Houston Methodist Willowbrook is committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women’s services, neurology and neurosurgery, oncology, and primary and general medicine.

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.