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Description We are on the hunt for a dedicated Desktop Support Analyst to join our team in Houston, Texas. This role will primarily involve providing level 1 help desk support, including setting up computers, resetting passwords, troubleshooting any hardware issues, and setting up new users in Active Directory and syncing to Office 365. This role offers a contract to hire employment opportunity and is based 100% onsite, offering flexible hours within the range of 7am to 6pm.

Responsibilities:

• Provide Level 1 Help Desk support, addressing and resolving IT issues in a timely manner

• Set up computers for new users and assist in password resets

• Maintain and troubleshoot hardware as needed to ensure optimal performance

• Handle ticketing system, working efficiently to respond to all queries

• Set up new users in Active Directory and sync to Office 365

• Troubleshoot any issues with MS Office 365 for users

• Escalate complex IT issues to the Tier 2/3 support team as needed

• Basic understanding and ability to troubleshoot issues with Azure AD

• Possibility to delve into scripting in PowerShell, although not a mandatory requirement

• Maintain a high level of customer service and support for a large number of end users. Requirements • Demonstrated proficiency in MS Office 365.

• Proven experience with Active Directory.

• Strong skills in Hardware Troubleshooting.

• Bachelor’s degree in Computer Science, Information Technology or a related field.

• Minimum of 2 years' experience in Desktop Support or a similar role.

• Exceptional problem-solving skills and ability to diagnose technical issues.

• Excellent verbal and written communication skills.

• Ability to multitask and prioritize tasks according to urgency and importance.

• Strong customer service skills and ability to interact professionally with all levels of staff.

• Experience with remote desktop applications and help desk software.

• Knowledge of network security practices and anti-virus programs.

• Ability to perform troubleshooting and repair of servers, networks, and systems.

• Strong attention to detail and good analytical skills.

• Willingness to keep up-to-date with the latest technology trends and innovations.

• Ability to work independently and as part of a team.

• Must be able to lift and transport heavy equipment as needed. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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