Job Information
The City of Houston CUSTOMER SERVICE REPRESENTATIVE I (CASH MANAGEMENT) in Houston, Texas
CUSTOMER SERVICE REPRESENTATIVE I (CASH MANAGEMENT)
Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4648903)
Apply
CUSTOMER SERVICE REPRESENTATIVE I (CASH MANAGEMENT)
Salary
$16.68 - $17.50 Hourly
Location
1400 Lubbock
Job Type
Full Time
Job Number
34987
Department
Municipal Courts Department
Opening Date
09/06/2024
Closing Date
10/6/2024 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Posting Number: 34987
Department: Municipal Courts
Division: Public Services
Section: Cash Management
Reporting Location: 1400 Lubbock and All Satellite Locations
Workdays & Hours: 2:00p.m - 10:30p.m.** *Subject to Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Municipal Courts currently has full-time employment opportunities available for individuals who are self-motivated, customer service-oriented, pay attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities will include the following:
Collection of fines
Processing payments by cash, check, credit card and wire transfer
Process Parking Payments and schedule hearings
Data entry of court records and transactions
Act as a Passport Application Acceptance Agent by executing the passport application, ensuring that the application form and supporting documents are correctly submitted, and collect passport fees
High level of direct contact with the general public, attorneys, court staff and law enforcement
Dissemination of court information as required
Data entry of court records and transactions
Scanning of court documents into the Court’s case management system
Periodic rotation to alternate Court locations and/or sections
Other administrative and customer service-related responsibilities as assigned.
Must submit to annual background checks
*Please know that this position is designated as a Tier 1 position and the selected candidate will have to work during inclement weather conditions. *
WORKING CONDITIONS
General office setting. May require long periods of standing or sitting at a computer terminal and interacting with citizens in person and by telephone. Must be able to work weekends and/or holidays as needed. Must be able to travel to other court location, sometimes on short notice if and when needed.
MINIMUM REQUIREMENTS
EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Six (6) months of administrative or customer service-related experience is required.
Substitution: An Associate's degree may be substituted for the experience requirement.
LICENSE REQUIREMENTS
None
PREFERENCES
Preferences shall be given to the candidates that are:
Bilingual in Spanish
Have documented heavy cash handling experience;
Heavy customer service experience;
Knowledge of court policies and procedures
Excellent verbal and written communication skills.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
None; however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.
SAFETY IMPACT POSITION NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832)393-6150.
If you need special services or accommodations, call (832)393-6150. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
YES
NO
02
Which best describes your completed education and verifiable work-related experience?
High School Diploma or GED WITH AT LEAST Six (6) months or more of verifiable administrative or customer service-related experience.
High School Diploma or GED and LESS THAN Six (6) months administrative or customer service-related experience.
Associate Degree or Higher
None of the above
03
Please list the agencies where you have held customer service-related jobs and you interacted with the public. If you do not have verifiable customer service-related experience, please indicate "N/A". (Please note stating "See Resume" IS NOT an acceptable answer and may delay your application review)
04
In your most current or previous employment, how many years of verifiable cash handling experience do you have?
Less than 6 months verifiable cash handling experience
6 months of verifiable cash handling experience
1 year of verifiable cash handling experience
2 years of verifiable cash handling experience
3 years of verifiable cash handling experience
More than 3 years of verifiable cash handling experience
None of the above
05
If you indicated that you have verifiable cash handling experience in question #4 above, please list the agencies where your duties included cash handling. If you do not have verifiable cash handling experience, please indicate "N/A". (Please note stating "See Resume" IS NOT an acceptable answer and may delay your application review)
06
What language other than English, do you consider yourself fluent (read/write/speak)? (Check all that apply)
Spanish
Vietnamese
Chinese
French
Other
None of the above
07
Are you willing and able to travel to additional court locations, sometimes on short notices, if and when needed?
YES
NO
08
This position is designated as a Tier 1 position and the selected applicant will have to work during inclement weather. Are you willing to accept the position knowing that you will be subject to work during inclement weather conditions?
YES
NO
Required Question