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CUSTOMER SERVICE CLERK

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CUSTOMER SERVICE CLERK

Salary

$1,273.60 - $1,436.80 Biweekly

Location

2999 South Wayside

Job Type

Full Time

Job Number

34998

Department

Parks and Recreation

Opening Date

09/10/2024

Closing Date

9/17/2024 6:59 AM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Division/Section: RECREATION AND WELLNESS

Workdays & Hours: 2999 S. Wayside, Mon - Fri 8 a.m. to 5 p.m. *

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Houston Parks and Recreation Department is dedicated to building a sustainable community and enhance the quality of urban life by providing safe well-maintained parks and offering affordable programming for our community. To achieve this mission, HPARD is seeking a Customer Service Clerk to join its Recreation & Wellness Team.

The potential candidate will play a role in the following duties:

• Receive, review, respond and process reservation requests.

• Provides clerical/administrative support to ensure quality customer service assistance.

• Responds to routine customer requests or inquiries received by mail, telephone, e-mail and personal contact.

• Performs basic research and gathers necessary information to resolve routine customer problems and respond to inquiries via mail, telephone, e-mail and personal contact.

• Communicates findings to customers.

• Refers non-routine problems to supervisor.

• Performs data entry activities to update customer records within authorized limits.

• Receives and verifies completeness and accuracy of requests from customers; processes requests and work orders utilizing a computer terminal and/or tracking system.

• Provides information about City services, ordinances, policies, procedures and pricing.

• May act as a backup to a customer service section and an administrative support section.

• May process work orders/requests and make changes to update customer account information. May gather or collect information to generate reports, activity logs, etc.

• Performs other duties as assigned.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Six months of clerical/customer service experience are required.

LICENSE REQUIREMENTS

None

PREFERENCES

Eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

• A professional attitude in a fast-paced work environment.

• Highly developed sense of integrity and commitment to customer satisfaction.

• Excellent verbal and written communication skills with experience conveying information to internal and external customers in a clear, focused and concise manner.

• Experience maintaining a calm and professional demeanor when handling demanding situations.

• Basic knowledge of Outlook, Word, and Excel programs.

• Proven experience coordinating multiple projects and assignments simultaneously and completing assigned tasks accurately.

• Must demonstrate strong attention to detail with excellent organization skills.

• Experience handling confidential information and correspondence.

• Experience working with people of diverse backgrounds

• Possess a strong work ethic and team player mentally.

• Preference will be given to applicants proficient in ActiveNet.

• Applicants with Bilingual (Spanish) skills are preferred.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview.

SAFETY IMPACT POSITION YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The salary range is:

Salary Range - Pay Grade 10

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown.

Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-7108.

If you need special services or accommodations, call (832.395.7108) or (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Employment Opportunity

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  What is the highest level of education you have obtained?

• Less than a High School diploma/GED

• High School diploma/GED

• Associate's degree

• Bachelor's degree or higher

  03

  Which best describes your verifiable clerical/customer service experience?

• Less than 6 months

• 6 to less than 9 months

• 9 to less than 12 months

• 12 months or more

  04

  Have you listed ALL of your related Work and Computer application(s) Experience in your Work Experience above on this application?

• Yes

• No

  05

  Please describe your verifiable customer service experience in a high-volume telephone, customer service or a high stress environment.

  06

  Work setting Experience-Customer Service Clerk - Check all that can be verified:

• Telephone Etiquette

• Excellent Verbal and Written Communication Skills

• Multi-tasking projects and assignments

• Working with people of diverse backgrounds

• Maintaining and providing excellent Customer service in a high stress environment.

• None of the above

  07

  Do you have any computer experience/skills in the following applications: Please select all that apply.

• Excel

• Word

• Outlook

• None of the above

  08

  Do you have verifiable experience with Active Net System?

• Yes

• No

  09

  Do you have bilingual skills?

• YES

• NO

  10

  If you answered "YES" to the previous question, please indicate a language you reading, writing, and speaking:

• Spanish

• Other

• Not Applicable

  11

  A very important part of the hiring process requires the applicant to submit their highest level of Completed Education Documentation (High School Diploma/GED/Vocation Certificate/Associate's/Bachelor's/Master's Degree). Have you attached your Education Documentation to your application?

• YES

• NO

  Required Question