Experience Inc. Jobs

**[Seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for the branch operations group located in Houston, TX. The CSR sells the organizations products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. Must be knowledgeable of the organizations policies, procedures, practices, products, and services. The CSR collaborates with the Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

[Duties may include:]{univers="" lt="" std="" 55",sans-serif"=""}]{univers="" lt="" std="" 55",sans-serif"=""}**

• Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
• Provide excellent customer service via face to face, phone calls and e-mails.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items.
• Assist customers with warranties and returns.

Minimum Education: High School Diploma or equivalent required. Some college preferred. Minimum Experience: 1 year of progressive sales experience Shift: Full Time / Days Pay Details: $62,000 - $88,500 annually

[Background requirements:[ Candidates must pass a drug screen and background check. Due to the nature of employer's business, company policy requires that candidates having criminal background will not be considered for employment. ]{univers="" lt="" std="" 55",sans-serif"=""}]{univers="" lt="" std="" 55",sans-serif"=""}