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Retina Consultants of Houston Clinic Manager in Houston, Texas

Retina Consultants of Texax (RCTX) is seeking an individual who will be responsible foroversight and managment of all clinical staff and the supervision ofall patient care processes. This includes ensuring all patinet testing is appropriately scheduled, performed and documented. Candidate will work exclusively within the EMR system (MDI and NextGen) supporting the providers as they interact with the patient.

Candidate must be able to travel to our Bellaire and Pasadena clinics to meet the needs of the patients and providers, and support the clinic's variable hours (Monday - Friday, 6:30 am to 6:30 pm). Schedules are provided weekly and are based on the physician's clinic, patient and surgery schedules. Clinic staff are also provided the opportunity for weekend hours if available.

RCTX offers the following competitive benefits for full-time eligible employees after the introductory period:

  • Medical Insurance Plans

  • Vision Insurance Plan

  • Dental Insurance Plan

  • 401K Contribution

  • Life Insurance

  • PTO and Holiday Pay

  • Employee Assistance Program

  • Incentive Rewards Program

RCTX is one of the largest and most respected retina-only ophthalmology practices in the United States, dedicated to preserving vision for patients throughout the state. RCTX has three certified research centers and is one of the leading sites for retinal research in the country. All Retina Consultants of Texas physicians are board-certified by the American Board of Ophthalmology and specialize exclusively in diseases and surgery of the retina, vitreous and macula. In addition, RCTX has both uveitis and ocular oncology specialty divisions, which focus on inflammation and cancer treatments of the eye. Our surgeons have studied at some of the most renowned institutions in the nation and all have graduated at the top of their classes.

RCTX follows all CDC and local authority protocols to ensure the safety and well-being of the patients, providers, employees and communities.

  • Personnel Management

  • Assists in recruiting, hiring, training, and disciplinary action of technical personnel under supervision of practice administrator.

  • Supervises technical personnel, including preparing and monitoring job descriptions and personnel evaluations; assists with salary reviews for technical staff.

  • Develops and maintains a training program for clinical staff, including the immediate supervision of untrained assistants.

  • Appropriately schedules technical staff in accordance with clinic needs; approves time off requests for technical staff.

  • Organizes and conducts regular meetings of technical staff; participates in regular management team meetings.

  • Consults with practice administrator on problems and interpretation of policies to ensure patient needs are met.

  • Develops and implements protocols for continuing education of technical staff.

  • Plans and organizes quarterly in-service training programs.

  • Clinic Responsibilities

  • Performs patient work-ups and diagnostic testing as required by most senior level clinical staff.

  • Answers patient questions and telephone inquiries, including but not limited to, attaining resolution to patient problems.

  • Ensures all clinic equipment is functioning properly; requests repairs and maintenance, as needed.

  • Triage

  • Determines which patient should be taken next from the waiting room to have testing initiated.

  • Maintains a smooth flow of patients to the physician, altering the test sequence as required.

  • Triages phone calls from patients, when necessary, to ensure appointment is scheduled in a timely manner.

  • Administrative

  • Maintains inventory levels; orders all clinical supplies.

  • Manages OSHA policies and procedures; maintains updated OSHA manual.

  • Participates on Safety Committee.

  • Schedules all preventative maintenance on covered instrumentation.

  • Troubleshoots malfunctioning equipment; calls repair companies as necessary.

  • Provides back-up support to other technicians, including returning patient phone calls, managing prescription refills, and responding to contact lens calls.

  • Assists with patient check-in and check-out as needed.

  • Assists with appointment scheduling and surgery scheduling as needed.

  • Performs other tasks as required.

EDUCATION AND EXPERIENCE:

  • Certified as ophthalmic technician or medical technologist.

  • Five years experience in supervision of clinical operations.

  • Working knowledge of all aspects regarding ophthalmic care.

  • Demonstrated skills in motivating and training professional staff.

  • College degree preferred.

ESSENTIAL SKILLS AND ABILITIES:

  • Excellent written and oral communication.

  • Proven ability to work well in a supervisory capacity.

  • Management of multiple projects simultaneously.

  • Empathetic personality with concern for patients’ needs.

  • Strong organization with attention to detail.

  • Ability to work as a team member.

  • Demonstrated computer literacy.

ID: 2021-1312

External Company Name: Retina Consultants of Houston

External Company URL: https://www.houstonretina.com/

Street: Scurlock Tower, 6560 Fannin

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