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FirstService Residential Assistant General Manager in Houston, Texas

This position will assist in the management of the property in accordance with company policies, procedures and standards, as well as provide administrative support to the General Manager. This individual will develop knowledge and skill in the areas of income/expense management and administration, physical facilities management and homeowner relations. Position Responsibilities * Acquires and maintains current knowledge of state regulatory agency statutes and each client's community's documents, policies and procedures. * Assists with the field activities associated with the property * Oversees the tracking and response to home owners' service requests. * Maintains home owner relation program and regular positive communication with each home owner. * Performs daily property inspections. * Coordinates insurance requirements with vendors. * Responsible for the development, preparation, and distribution of home owner's manuals, emergency procedures and other necessary formalized communication. * Assists in preparation of monthly reports. * Assumes all other duties and responsibilities as directed by General Manager. * Helps General Manager with any special requests, i.e. administrative work, mailings, etc. * Manages client relationships to ensure retention and a high level of service including timely and complete resolution of resident concerns, coordinating special services and requests and conducting formal and informal inspections. * Establishes and maintains industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups. * Responds to emergency situations in a timely manner. * Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team. * Follows safety procedures and maintains a safe work environment. * Supervises operation and personnel of front desk. Operating Skills, Knowledge & Abilities Education/Training: High school diploma or equivalency required. BA/BS in Business Administration or related field preferred. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled