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As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

Recognized across the organization for business expertise and sought as a resource for resolution of unique or complex business problem and the development of solutions for new business opportunities. Provides the high level of business expertise while conducting complex business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align business solutions with the company strategy and initiatives. Undertakes highly complex projects requiring additional specialized business knowledge and decision making that will influence others across the company to adopt newly re-engineered processes into Waste Management business units.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the assigned essential duties satisfactorily. Other minor duties may be assigned, and duties may vary by department.

Strategic Vision & Leadership:

• Collaborate with management and team leaders to contribute strategic vision and integrate a broad range of ideas regarding business solutions development.

• Drive projects and the organization towards achieving business results by leveraging high-level expertise in business processes and systems analysis.

Project Coordination:

• Coordinate and integrate multiple enterprise solutions projects with large scope and complexity in a dynamic business environment.

Stakeholder Engagement:

• Act as a liaison between business units, IT, and other stakeholders to ensure clear communication and understanding of project goals and deliverables.

• Conduct regular meetings and presentations to update stakeholders on project progress and results and the ability to gather feedback effectively.

Requirements Gathering & Analysis:

• Conduct thorough requirements gathering sessions with key stakeholders to capture business rules and process flows.

• Analyze existing offline customer service processes to identify inefficiencies and opportunities for automation.

• Solution Design & Implementation:

• Collaborate with stakeholders to understand business needs and requirements.

• Design and develop automated solutions to transition offline processes to online self-service platforms, ensuring solutions are scalable, user-friendly, and align with business objectives.

Performance Monitoring & Continuous Improvement:

• Monitor the performance of automated solutions and identify areas for continuous improvement.

• Stay up-to-date with industry trends and best practices in digital transformation and customer service automation.

III. Supervisory Responsibilities

This job has no direct reports, but may occasionally be responsible for delegating assignments and tasks on a project basis. Also, may be assigned coaching/mentoring tasks to help develop less experienced team members.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience

• Experience: Five (5) years of relevant experience (in addition to education requirement)

B. Certificates, Licenses, Registrations or Other Requirements

• Preferred: PMI Certification.

C. Other Knowledge, Skills or Abilities That Contribute to Success

• Effective communicator with the ability to lead and influence others.

D. Key Competencies

• Aligning Performance for Success: Focusing and guiding others in accomplishing work objectives.

• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units or organizations to help achieve business goals.

• Building Trust: Interacting with others in a way that give them confidence in one's intentions and those of the organization.

• Coaching and Developing Others: Providing feedback, instruction and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.

• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

• Facilitating Change: Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.

• High-Impact Communication: Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others thoughts and actions.

• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.

• Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click “Apply”.

Equal Opportunity Employer: Minority/Female/Disability/Veteran