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Erie 1 BOCES Microcomputer Technical Support Speciali in Hornell, New York

  1. Responsible for the design, development, installation, implementation, support and/or maintenance of computer software applications, operating systems. Installs, customizes and maintains vendor supplied software or LAN/WAN operations

  2. Generates incident tickets as required. Follows-up on and closes all assigned calls

  3. Monitors, configures and tunes LANs or LAN applications for optimal performance. Organizes and prepares LAN documentation

  4. Assists in the training and instruction of users in LAN operating systems and/or LAN applications

  5. Performs troubleshooting for computer equipment use in the delivery of BOCES services

  6. Installs, troubleshoots, supports and maintains communications software (used to connect to the enterprise server, dial-ups, et. al.). Provides related user training for such applications

  7. Evaluates the network and makes recommendations to the Senior Microcomputer Technical Support Specialist and to the Supervisor, Microcomputer Technical Support Specialist

  8. Acts as liaison between the WNYRIC and the customer (School District) regard to in networked hardware, software and application issues

  9. Undertakes physical activities such as keyboarding, lifting, driving a motor vehicle, and tasks related to the installation, troubleshooting and support for computer devices

  10. Works in schools where students (children), teachers and administrators are present

  11. Travels to building sites, within assigned districts; holds and maintains a valid New York State driver's license, and has a reliable vehicle to travel to assigned work locations

  12. Completes and submits official forms, time sheets and billing reports, in a timely manner

  13. Maintains communications with supervisors and team members (electronic mail, voice mail, etc.)

  14. Familiar with setup and use of Active Directory, Netware (Novell), Windows, Ethernet, TCP/IP, electronic mail (Lotus Notes et al), PCs, MACs and other technologies, as required by specific assignment

  15. Performs related duties as assigned by the school district Technology Coordinator, the Supervisor, Microcomputer Technical Support Specialists, or the Associate Director, Technology Services - Operations

  16. Other duties may be assigned that are relevant to the civil service job description for this title

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