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Spok, Inc. Business Analyst, IT - REMOTE (21-123) in Hopkins, Minnesota

Description Summary: The Business Analyst - IT will collaborate with owners and stakeholders across all departments to initiate IT projects that drive customer success. Scope of projects include but are not limited to process efficiency, data strategy and digital transformation, business system enhancements, and system integration. The role is considered the end-to-end subject matter expert on business objectives and requirements and is responsible for guiding Application Developers and System Administrators to design scalable solutions that contribute to the overall success of the company. Duties of this role include but are not limited to: Study and evaluate existing processes, workflows and inputs/outputs Collect requirements for meeting/exceeding business objectives Identify gaps between current state and future state Prepare and analyze directional reports to quantify scope of gaps and to support solution design Prepare detailed documentation that effectively describes current state and supports critical success factors for future solutions, including known and anticipated business cases Develop presentations and conduct meetings to share findings and to confirm understanding and directional approach Translate business requirements into technical requirements to drive scalable solution designs Facilitate proof of concept design meetings between business owners and IT developers/administrators Collaborate with IT developers/administrators throughout build process and drive milestone dates Collaborate with Quality Assurance to define applicable test cases Facilitate User Acceptance Testing Assist in the successful implementation of all solutions Monitor and measure post-implementation performance, adoption and compliance Maintain a comprehensive understanding of departmental, cross-functional and company objectives/initiatives Maintain a comprehensive understanding of digital information sources leveraged or required by each organization to gain a competitive advantage. Maintain a comprehensive understanding of required audit controls to drive processes and solutions that are SOX compliant Worksite Location:Home Based Office, or Plano, TX Office Required Skills and Experience: 3+ Yr. experience operating in a dedicated, cross-functional Business Analyst capacity in an IT organization SQL expertise for development of informational and analytical reports Ability to gather information from multiple sources and critically evaluate it, reconcile conflicts, disseminate high-level information into details and distinguish user requests from their true needs Ability to write detailed specification documents and develop activity diagrams, workflow charts and process maps Ability to translate business requirements into technical requirements that drive measurable and expected results Advanced presentation, written and verbal communication skills Excellent project management and change control skills Strong background in core business applications; CRM (Salesforce), ERP, LMS Communicate and work well in a team environment Ability to prioritize work and adjust to rapidly changing requirements and demands Excellent organizational, document management, and team leadership skills Computer skills including Microsoft Office at a highly proficient level Preferred Skills and Experience: Bachelor's degree in Business Administration, Finance or Accounting or Information Technology Knowledge of core business systems; Salesforce, NetSuite Project Management experience BA Certifications or specialized education #LI-Remote Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Go and Spok Care Connect platforms to enhance workflows for clinicians and suppor