Experience Inc. Jobs

Job Information

Zurich NA Senior Director, Digital Transformation, World Travel Protection in Honolulu, Hawaii

Senior Director, Digital Transformation, World Travel Protection


Zurich Insurance is a global insurance company with a specialty in life insurance, general insurance and travel insurance. This role will sit in one of Zurich’s subsidiary companies, World Travel Protection, which focuses on travel risk management and emergency assistance.

At World Travel Protection, protecting people is our priority. We take care of corporate and leisure travelers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens.

Our extensive experience in global travel risk management is the reason we are trusted by travelers, corporate risk managers and organizations across the globe, who allow us to help prepare them for potential travel threats and assist them when they need it most.

We are part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA…sounds exciting right?

So, what’s our mission?

Protecting travellers – and supporting those responsible for their safety – is our business.

We operate 24 hours a day, seven days a week from our 4 operation centres in Australia, Canada, Malaysia, and the UK, responding to the cries for help we receive from travellers across the globe.


So, what's the job?

The Senior Director of Digital Transformation will play a pivotal role in developing and implementing the digital transformation strategy for World Travel Protection (WTP). This position will work to implement innovative solutions to create significant impact across the globe.

This is a hybrid role with 3 days in the office, 2 remote.

  • You’ll focus on enhancing the customer experience by streamlining the customer journey through technology use, and improving interfaces for our team members

  • You’ll develop a plan for enhanced customer self-help through our market applications

  • You’ll work to optimize our technology infrastructure, looking to maximize efficiency and scalability of our Salesforce, Genesys, and other support tools

  • You’ll work to leverage automation and artificial intelligence to support Company-wide operational productivity

  • You’ll foster a culture of innovation and drive digital transformation

  • You’ll explore emerging technologies, such as machine learning and predictive analytics, to enhance service offerings and drive business growth

  • You’ll keep up to date with emerging technologies and industry best practice

  • You’ll work to build and nurture strong partnerships with technology providers

  • You’ll drive innovation and enable seamless integration of systems and processes

  • You’ll work to strengthen data protection and cyber security measures across the organisation, ensuring compliance with industry and governmental regulations

And what are we looking for:


• You’ll have a bachelor’s degree and 10+ years’ experience in IT leadership role.

• You’ll have Travel Insurance or Insurance Industry experience

• You’ll have experience in developing and implementing an organization-wide IT strategy

• You’ll have a strong grasp of technology trends, and you’ll keep up to date on emerging technologies and best practice

• You’ll be a collaborative team player with strong communication, negotiation and influence skills

• You’ll have a solid understanding of enterprise applications. Experience with Salesforce and/or Genesys would be beneficial

• You’ll have the ability to lead and deliver complex projects successfully

• You’ll be an excellent problem solver, strategic thinker, creates and delivers fact-based business case for process and technology

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach – after an initial training period of 3 months – ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular vacation leave (everyone starts with 4 weeks), flex days and volunteer leave.

Investing in your health, and your future. We offer a competitive medical insurance package and pension contributions.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together!

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility pleaseclick here (https://www.zurichcanada.com/en-ca/about-zurich/accessibility) .If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clickinghere (casl.opt.out.grms@zurich.com) . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. www.zurichcanada.com

EOE Disability / Veterans