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Hawaiian Electric SAP Basis Administrator III in Honolulu, Hawaii

SAP Basis Administrator III

Date:Jul 10, 2024

Location: Honolulu, Hawaii (HI), US, 96813

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date: at 11:59PM HST


The P ED SOFTWARE APPLICATION SVCS Department of the P SR VP CIO Division at Hawaiian Electric Company has 1 Management vacancy available. This position may be filled on Oahu, Maui, or Hawaii Island. (Role: PROFESSIONAL)


The SAP Basis Administrator III is responsible for managing, installing, configuring, monitoring, tuning, and providing on-going Basis technical support for all SAP systems. This individual will troubleshoot and resolve SAP issues and will proactively enhance and maintain system stability, integrity, and performance. The SAP Basis Administrator III will also coordinate small to large-sized projects and will mentor junior SAP Basis Administrator.


  • Install, maintain, configure, and tune SAP environments to ensure integrity, and stability. Perform daily administration, monitoring, and system health checks. If issues arise, troubleshoot and perform problem analysis and resolution. Lead continuous improvement processes.

  • Analyze system logs and performance metrics and conduct workload analysis. Recommend and implement improvements in a timely manner to ensure optimal performance.

  • Perform periodic system refreshes and maintain multi-landscape environments through tasks such as system refreshes and transport management. Ensure adherence to configuration management policies and troubleshoot transport errors.

  • Coordinate small to large-sized projects. Serve as lead contact for systems support; communicates project status and issues to team lead, Project Manager, customer and/or Director. Provide support and perform problem resolution during development and maintenance phases of SAP projects.

  • Handle, prioritize, and resolve tickets that range from break-fixes to enhancements. Able to troubleshoot the low-to-complex tickets independently. Coordinates and/or handles technical support with business users, as/if needed.

  • Plan and implement SAP upgrades (kernel, SPS, EHP, patches) and new implementations as required. Requires collaborating with functional and technical teams.

  • Monitors and assesses new technologies, products and techniques, recommends pilots, prototypes and adoption. Includes planning, designing, and architecting of the SAP landscape. Proposes innovative solutions. Trains/assists Basis Administer I and IIs on advanced uses of tools and techniques used to analyze, develop, test, troubleshoot, and document SAP and SAP related information systems.

  • Provides feedback regarding performance evaluations for Basis Administrators I and IIs; recommends project staffing; assists with project budgets and forecast support operations; and performs other staff functions as needed.

  • Participate in an on-call pager rotation and be available for both scheduled and unscheduled work. Provide emergency problem resolution coverage in the event of either a system or database malfunction on a 24 hours a day, 7 days a week basis.

  • Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.


    Knowledge Requirements

  • Extensive knowledge of the principles of information, data and office technology management normally acquired through college level courses or equivalent experience.

  • Working knowledge of utility business, business and/or engineering principles & practices.

  • Excellent understanding and knowledge of Unix, SAN, and Oracle database.

  • Extensive experience with the installation and maintenance of SAP systems/infrastructure and software components such as ECC, CRM, Solution Manager, GRC, Fiori, PO, and BW. This includes working knowledge of SAP Basis administration; managing, monitoring, transport system management, system refreshes, upgrades support packs, tuning, and troubleshooting of the SAP systems.

  • Ability to translate business requirements into technical design and maintain comprehensive technical documentation.

  • Ability to comply with, and contribute to, system configuration standards and guidelines.

  • Ability to identify system constraints or gaps in business requirements and effectively communicate issues/risks to the project manager in a timely manner.

    • Ability to maintain status of tasks, defects, issues, and support requests on a daily basis in an appropriate tool.

    Skills Requirements

    • Communicate effectively (written and oral) with others and work well under pressure. Need to be conscientious and see problems through to completion with a high emphasis on problem ownership.
  • Proven analytical and problem solving skills for assessment of complex production support issues and recommend / implement effective solutions.

  • Be customer focused and a team player with the ability to work collaboratively with others.

  • Excellent attention to detail, diligence and professionalism.

  • Able to organize their time effectively on a daily and weekly basis with a high emphasis on efficient self-time management; reporting problems and requesting assistance as required.

  • Reports progress to goals, identifies key risks and mitigation strategies, and provides direct support for other process teams.

  • Deliver results within given time frames, ensuring that the standard of your work is maintained. Document your work in line with team standards.

    Experience Requirements

    • Extensive (10 years or more) of hands-on experience in Basis Administration.
  • Extensive (10 years or more) of hands-on experience with Unix/Linux operating system, SAN, and Oracle database.

  • Possess SAP Basis and/or SAP Security certification(s).

  • Demonstrated ability to mentor and guide BASIS Administrator I/IIs in their work.

  • At least 10 years experience in IT.

  • Bachelor's degree in IT, IS Computer Science or related degree.


    Number of Vacancies: 1

    Work Schedule: Monday - Friday

    Work Hours: 7:30 am - 4:00 pm

    Lunch: 30 Minutes

    Location: HECO Alii Place

    Hiring Range: The hiring range for the SAP Basis Administrator III [Req ID 8222] position is 94,100.00 to 120,100.00. The person selected will be placed according to his/her skills and qualifications. The hiring supervisor is ANNETTE M TANABE.

    About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs. The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us athttp://hawaiianelectric.com. Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position. Should there be no candidates with this experience, the company may consider applicants without such experience who meet the knowledge/skill requirements. If such a candidate is hired, he or she will initially be placed on a development plan commensurate with his/her education and experience level. Applicant Certification By submitting an application for the position, candidates:
  1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;

  2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;

  3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;

  4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and

  5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

    EEO Statement

Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.

Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer

Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.”

For a current list of all Affiliates and Affiliate-Related Entities, please see:


This list may be amended, updated or revised from time to time without notice.

Nearest Major Market:HonoluluNearest Secondary Market:Hawaii