Experience Inc. Jobs

Description

A hospitality company is seeking a Receptionist to serve as the welcoming face of the organization, ensuring guests, clients, and staff receive exceptional service in-person, over the phone, and through email. The Receptionist is a critical touchpoint within the hospitality company, ensuring that every guest or client interaction reflects the organization’s commitment to exceptional service. If you enjoy creating positive first impressions and are excited about contributing to a dynamic hospitality team, we encourage you to apply today by calling us at 808-531-0800. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.

Key Responsibilities:

• Front Desk Operations: Greet and welcome guests, clients, and vendors with warmth and professionalism as they arrive at the facility.

• Phone and Communication Management: Answer and direct incoming phone calls promptly and politely, take messages as necessary, and respond to general inquiries via email or in-person communication.

• Client and Guest Assistance: Provide information about the company’s services, policies, and amenities, and assist guests with booking, reservations, or other requests.

• Scheduling Support: Help schedule appointments, manage meeting room reservations, and coordinate availability for staff or guests as needed.

• Administrative Tasks: Assist with filing, data entry, and correspondence to support the administrative team and ensure an organized office environment.

• Mail & Packages: Receive, sort, and distribute mail and deliveries, and help ensure outgoing mail is processed in a timely manner.

• Office Supplies Management: Monitor inventory of front desk and office supplies and collaborate with the team to place orders when needed.

• Problem Resolution: Address and resolve minor guest concerns efficiently, escalating issues to the appropriate department or manager when necessary.

• Compliance Awareness: Ensure the front desk area adheres to health and safety protocols, including cleanliness, emergency procedures, and any industry standards.

• Team Collaboration: Work closely with other staff to provide seamless service and address the needs of the organization, clients, or guests.

  Requirements

Qualifications:

• Education: High school diploma or equivalent is required; coursework or experience in customer service, hospitality, or business administration is preferred.

• Experience: Prior experience as a receptionist, front desk agent, or in a customer service position, preferably in the hospitality or service industry.

• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with front desk or reservation systems is a strong plus.

• Interpersonal Skills: Outstanding communication and interpersonal skills, with the ability to provide a welcoming and professional experience to all visitors.

• Attention to Detail: Strong organizational skills and attention to accuracy in executing tasks.

• Customer Service Focus: Enthusiasm for creating positive experiences for customers, guests, and clients, with a problem-solving mindset.

• Time Management Skills: Ability to handle multiple priorities and tasks efficiently, especially during peak hours.

• Professionalism: A polished, friendly demeanor and a professional appearance are essential in this role.

• Language Skills: Bilingual or multilingual abilities are an asset, depending on the needs of the hospitality business.

Work Environment:

• Work primarily in a welcoming front desk/reception area, with occasional light manual tasks such as reorganizing supplies or handling deliveries.

• Interact with a diverse array of clients, customers, and employees on a daily basis.

• Potential for weekend, evening, or holiday shifts, depending on the operational hours of the hospitality business.

• Collaborative and customer-focused work culture, with opportunities for growth within the company.

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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