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TAD PGS, Inc. IT Specialist in Homewood, Alabama

We have an outstanding Contract to Hire position for anIT Specialistto join a leading Company located in theHomewood, ALsurrounding area. This is a hybrid position with occasional need to go onsite.

The IT Specialist II is a member of a team focused on assisting customers via a ticketing system and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.

Responsibilities :

  • Serves as the Tier II escalation point for incoming service requests, escalating or reassigning them as necessary

  • Continually monitors the Managed Services ticket queue for new tickets

  • Resolve customer issues as needed in a quick and professional manner

  • Assist with first-touch triage for customers during surge times

  • Provide on-site support for customers when needed

  • Review completed tasks to ascertain compliance with written standards

  • On-call duty as rotation requires

    Basic Hiring Criteria :

  • Expert with Windows Desktop OS and Server OS

  • Expert with desktop, laptop, and server hardware

  • Experience with:

  • MacOS

  • Microsoft 365

  • Azure

  • Active Directory

  • Networking devices, such as firewalls, access points, and switches

  • Troubleshooting server-type applications

  • Backup and disaster recovery solutions

  • Patching and system hardening

  • Excellent communication and customer service skills

  • Excellent troubleshooting workflow

  • Solid understanding of cybersecurity best practices and incident remediation

  • Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act

  • Los Angeles City Fair Chance Ordinance

  • Los Angeles County Fair Chance Ordinance for Employers

  • San Francisco Fair Chance Ordinance

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