Healthfirst Sr App Support Engineer/Informatica MDM Administrator - Remote in Home Office, Maryland
The Senior Application Support Engineer is a key enabler of the Healthfirst IT Operations Strategy. The incumbent ensures the consistent and prompt delivery of app admin support and operations tasks by working collaboratively with other team members. He/she assists Application Support Engineers and other peers through training, coaching and providing informal leadership.
Duties and Responsibilities:
Provide application administration support and operational activities for designated application platforms used within Healthfirst’s enterprise environment.
Provide Informatica MDM administration support around operations, installations, upgrades, migrations, patching, troubleshooting in related products,
Manage ticketed query system and ensure comprehensive database of queries and resolutions up to date.
Provide cross-platform application support training to all team members in areas of expertise and receive training from other team members for enhanced coverage.
Assist proactively in troubleshooting multiple application support tickets in a multi-tasking approach.
Manage ticket closures based on priorities and effectively communicate with all stakeholders.
Provide on-call support on a rotational basis and off-hour production releases as needed.
Work experience with application support in a client server and SAAS environment as a core responsibility.
Experience in Informatica MDM administration working with tools namely, MDM HUB, ActiveVos BPM suite, IDD, Business glossary, Address Doctor, Power Center and IICS.
Experience in Application installations, configurations, upgrading, patching, and validations, identifying dependencies using standard operating procedure documents and coordinating with all stakeholders during the process.
Experience working with cross-functional teams including IT, QA, and End Users to troubleshoot and resolve application issues ranging from routine to critical levels of importance and complexity.
Experience collaborating with Application product vendors and Platform owners to pursue the next level of escalation and solutions.
Experience performing application change releases by following the change management process.
Experience creating SOP documentation for Application support tasks to ensure support activities are decentralized and taken up by other members.
High-school diploma or GED from an accredited institution
Experience managing MDM in AWS Cloud and Oracle database.
Experience in ServiceNow change management process, Service Requests, Incidents, Change and Problem Management.
Exposure to GitHub, Jenkins, Artifactory DevOps tools.
Understanding of CI/CD practices and a positive attitude to advocate CI/CD for any streamlining of operations.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.
EEO Law Poster and Supplement (http://www.dol.gov/agencies/ofccp/posters)
All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.
Greater New York City Area (NY, NJ, CT residents): $87,300 - $126,140
All Other Locations (within approved locations): $78,900 - $117,385
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.
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