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ManpowerGroup Senior Learning & Development – Retail Banking in Holyoke, Massachusetts

Position Details

  • $80,000 - $85,000

  • Primarily onsite in Holyoke, MA (Some hybrid flexibility)

Senior Learning & Development – Retail Banking

Our client in Holyoke, Mass one of the most admired banks in Western Massachusetts, is seeking a Senior Learning Generalist to join their Retail Banking Learning and Development team.

Reporting to the AVP of Learning and Development, this role works with all areas of the business to advance learning and development needs across the organization. This role collaborates with each business unit to determine training and development needs to deliver skill-based training programs that prepare the organization with the necessary skills and capabilities to serve the needs of the bank.

NOTE: This role will require off-hours work including before opening and after closing time frames to accommodate for banking center schedules. This role may be performed in a hybrid model.

Essential Duties and Responsibilities include the following. Other duties may be assigned

  • Work in collaboration with each business unit to identify job skills and development needs and determine the required training and job aids to enable the business to meet their operational and strategic goals.

  • Perform needs analysis to determine learning opportunities utilizing the ADDIE model or similar methodology.

  • Develop, build, and execute comprehensive blended learning plans to accelerate organizational learning and accommodate different methods of learning.

  • Collaborate closely with Subject Matter Experts to translate their expertise into learning assets.

  • Utilize the Adult Learning Theory and Principles to deliver effective training sessions and act as a resource for Training Design and Delivery methods.

  • Design and oversee On-The-Job Training Programs to ensure effective means of cross training throughout the organization. Provide resources to OJT Trainers and maintain ongoing support to the business area resources.

  • Review programs on an ongoing basis/ update and changes as appropriate.

  • Assist AVP of Learning in the technology-based learning strategy around Cornerstone, leveraging content and ensuring a seamless and highly usable associate experience to include: custom pages, icons, and focused learning pathways.

  • Measure programs effectiveness through established metrics to ensure program effectiveness including periodic review of established programs. Knowledge of the Kirkpatrick Model or similar methodology preferred.

  • Work in collaboration with managers and subject matter experts to maintain relevant content based on new and evolving job requirements.

  • Strong facilitation skills, including virtually and in person.

  • Delivery of next level skill-based programs including manager development and selling and service skill topics as well as technology-based content.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience :

  • Bachelor's degree; or demonstrated experience and knowledge working as a training or instructional design professional.

  • Solid understanding of Adult Learning Theory and Principles.

  • Experience training and creating job-aids and facilitating associate development.


  • Ability to read, analyze, interpret, and explain complex documents/concepts.

  • Proven ability to create blended learning content utilizing a mix method of delivery for optimal learning retention.

  • Ability to write/develop course content using original or innovative techniques or style.

  • Demonstrated skill in making effective and persuasive presentations to all audiences.

Computer Skills:

  • Strong PC skills including proficiency in Word, Excel, Outlook, and PowerPoint.

  • Familiarity with learning management software and technologies. Proficiency with Cornerstone, Lemonade authoring tools, Canva, and Microsoft Teams highly desired.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.