Job Information
Nassau Provisions Customer Service Sales Support in Holtsville, New York
Summary: A Long Island Food Distributor is seeking an experienced professional with 2+ years of proven experience in a Customer Service role. This ideal candidate will have a Sales Support background, strong Microsoft Excel skills, with a proven history as a Customer Service Specialist. This individual will be responsible for answering incoming calls and responding to emails timely, handling Customer/Sales team questions and complaints, processing return authorizations and credits. This role requires the qualified candidate to possess a polished and professional demeanor, work independently as well as part of a team, with a strong focus on attention to detail while remaining highly efficient. Shift: Monday through Friday, 7:30am - 4:00pm. Responsibilities/Job Duties: - Process and/or modify Customer's orders - Provide answers and support to Customers - Sales team inquiries - Answer incoming calls and respond to emails timely - Generate price lists and other necessary reports - Process Customer return authorizations and credits - Prompt investigations regarding missing merchandise - Assist the Accounts Receivable team with Customer deductions - Process vendor credits and free fills - Create new Customer accounts - Ad hoc projects as needed Required Qualifications: - Experience with Microsoft Office Suite with strong Excel skills highly preferred - Good telecommunication skills, i.e. polished and professional demeanor, excellent active listening skills. - Strong attention to detail We are an equal employment opportunity employer! Job Type: Full-time Pay: $22.00 - $25.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Shift: 8 hour shift Experience: Sales support: 2 years (Preferred) Microsoft Excel: 2 years (Preferred) Customer service: 2 years (Required) Ability to Relocate: Holtsville, NY 11742: Relocate before starting work (Required) Apply to: L.Hrubes@NassauProvisions.com