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FANUC America Corporation Field Service Engineer in Holliston, Massachusetts

FANUC America CorporationField Service Engineer Holliston, MA 01746

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people and are interested in being considered for a career atFANUC America, we invite you to apply today!

The Field Service Engineerwill provide FANUC America Corporation customers with on-site repair, troubleshooting, programming or maintenance services on FANUC robots and related systems on an emergency or unscheduled basis. The Engineer must be able to travel to a customer site on a moment’s notice and remain onsite for the duration of time required to perform the troubleshooting and repair functions. Assignments may involve long hours, nights, weekends, and holiday work. Air travel is sometimes required. Upon the completion of the service call, a complete service report describing the problem, the corrective action and detailing the labor, material and travel expense costs is provided to the customer and then returned to our Headquarters in Rochester Hills, MI for processing.

Primary responsibilities will include:

  • Discuss, diagnosis, and repair robot operational and process problems as reported by the customer or internal service hotline.

  • Troubleshoot, repair, and maintain FANUC Robots and controllers, electrical control devices, and peripheral equipment.

  • Document FANUC products and related peripheral equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.

  • Provide daily reports to the Service Supervisor and Dispatch to update status and availability.

  • Complete Field Service reports for each customer call/visit.

  • Maintain a service tool kit and documentation to facilitate rapid customer response.

  • Perform warranty service on FANUC products.

  • Coordinate responsibilities, activities, and schedule with Service Supervisor to ensure customer satisfaction, proper billing, and support collections activities.

  • Communicate frequently with involved FANUC America employees and customer employees to ensure that expectations are being met.

  • Return of parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty.

  • Coordinating activities and supporting customer through the Hotline in between service calls

  • Willingness to travel 3-4 nights weekly to customer sites, as needed.

    Ideal candidate will have the following experience/skills and education:

  • High School Diploma or GED Required.

  • Associate's degree or equivalent technical education; or equivalent relevant experience.

  • Minimum of three years of experience working in a related environment with robotics integration, installation, or service repairs.

  • Ability to obtain a valid driver's license.

  • Ability to travel by air and car to customer sites, as needed.

  • Experience and knowledge of FANUC robots or other robot manufacturers.

  • Experience with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair.

  • Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation.

  • Experience with robot application software and programming preferred.

  • Experience with R30iB and R30iA control platforms preferred.

    We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

  • Medical, Dental & Vision Insurance

  • 401(k) Retirement Program

  • Life Insurance

  • Short-Term & Long-Term Disability Plans

  • Tuition Reimbursement

  • Wellness Program

  • Flexible Spending Accounts

  • Employee Assistance Program

  • Flexible Benefit Dollars

  • Generous Holiday & Vacation Program

    Sponsorship is not provided for this position.

    FANUC America Corporation is an equal opportunity employer that proudly extends opportunities to qualified individuals including disabled persons and veterans without regard to any legally protected status or characteristic.