Job Information
Walmart (USA) Manager, Operations - Walmart+ in Hoboken, New Jersey
Position Summary...
What you'll do...
Manager of Membership Policy
What you'll do
Walmart+ is a membership program that brings together valuable in-store and digital benefits like no other retailer can. Walmart+ helps our members save time & money, with membership benefits like Free Store Delivery, Free Shipping with no order minimum, Paramount+ streaming, Mobile Scan & Go in-store, Early Access to Deals, Walmart+ Item Rewards, In-Home add on, Partner Exclusive Offers, and member prices on fuel.
We are looking for a n experienced Manager of Membership Policy to join the Walmart+ Business and Operations and Strategy team to develop scalable, frameworks, policy, and governance to the membership program . The Manager will work with key stakeholders in legal, compliance and Business to ensure that we're taking consistent policy and policy enforcement approaches to key issues around our membership program. Issues including but not limited to 1) Membership eligibility 2) Benefit eligibility.
The Manager of Membership Policy will be responsible for drafting new and updating existing Walmart+ Membership policies, particularly as it pertains to fraud and abuse of the platform. The individual is expected to work with cross functional teams to create, modify , and ratify policy and enforcement requirements. They will also be responsible for all internal and external communication for new and updated policies - including messaging in partnership with legal and product marketing.
You'll wow us if...
You demonstrate the ability to work in gray areas, deconstruct ambiguity and a self-starter who is able navigate challenges with minimal direction
You are someone who can develop policy, operationalize policy enforcement processes, and monitor areas of policy performance for continuous improvement.
You have deep experience working in a cross functional environment, often in complex organizational matrices.
You display an ability to operate comfortably with ambiguity and execute, while handling multiple projects at a time.
You have excellent communication and interpersonal skills to collaborate and communicate at the level of detail depending on the audience.
You are structured in your thought process and can provide clear and concise communication to relevant stakeholders.
You're someone who biases towards action
You have strong analytical skills to interpret insights coming from various initiatives and have a mindset for continuous learning and improvement.
You're stimulated by challenges and are ready to engage at Fortune 1 scale.
Minimum Qualifications
Bachelor's degree AND 2 years' experience in Trust and Safety, Content Moderation , Policy Operations OR 6 years+ experience in Operations Management or related area
Experience working with Product and Engineering , as well as Business Development teams, on embedding policy principles within developing products and programs.
Ability to travel when business needs require (< 25%, often with multi night stay )
Preferred Qualifications
Experience working in developing policies and mitigation strategies for fraud, abuse and scam prevention, platform manipulation.
Experience in risk management, policy development AND fraud and abuse mitigation capabilities
2+ years working in a Trust and Safety function for a technology-based company.
Position Location:
Hoboken, NJ or New York City (Hudson Office)
5 days a week in the office (not a remote/virtual position)
Benefits & Perks:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
Hoboken, New Jersey US-10279:The annual salary range for this position is $84,000.00-$156,000.00
Sunnyvale, California US-07003/San Bruno, California US-08848:The annual salary range for this position is $91,000.00-$169,000.00
Bentonville, Arkansas US-09401:The annual salary range for this position is $70,000.00-$130,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising Associates
Masters: Economics
Project Management - Project Management Professional - Certification
Primary Location...
221 River St, Hoboken, NJ 07030, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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