Experience Inc. Jobs

• Are you a night owl with a passion for leading a team to deliver great guest experiences?

• Do you thrive in an environment that requires you to be on the ball, managing multiple tasks?

• Are you an Operations whizz that has a head for numbers and an eye for detail?

If the above sounds like you, then read on…

When you are part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title, that's why we’re looking for a full time Front Office Night Manager who can make our guests stay a seamless one they'll always remember!

Crowne Plaza's Night Manager will lead the Night Team and deliver customer service support, balance the books, and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts. The Night Manager will also ensure the safety, security, and smooth running of all other hotel operations in the absence of Senior Management.

Every day is different, but you’ll mostly be:

• Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures

• Checking guests in, out and managing any wake-up call requests

• Answering phones and dealing with overnight guest queries

• Running or overseeing night audit property management systems or manual equivalents

• Performing other duties such as concierge services and special guest requests

What we need from you:

• A background in Hotel Front Office operations. Experience in similar role would be highly regarded

• Proficiency in systems such as Opera is favourable, or systems and detail orientated

• The ability to multitask and work well under pressure

• Accounting and mathematics skills for accurate auditing and payment processing

• Cash handling experience for counting and securing bank and processing cash payments

• Computer literacy, including familiarity with Microsoft suite

• Strong verbal and written communication skills

• Strong customer service skills to adapt to all guest requests at a premium level

• Full working rights in Australia – please note we do not provide sponsorship

What you can expect from us:

We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Free staff meal on shift

• Full uniform, laundered in-house

• Paid birthday leave in addition to your annual leave

• Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills

• You have the opportunity to fast track your career with a growing global company

• Popular hotel perks and discounts on the retail platform

• Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage!

Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

So, join us and you will become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.