Experience Inc. Jobs

Description:

Park Hyatt Saigon occupies a prime position in central Ho Chi Minh City in Vietnam (District 1), overlooking the elegant Opera House on Lam Son Square. The premier hotel in Ho Chi Minh City is within reach of boutique shops, restaurants, and parks. There are plenty of recommended shopping hot spots and things to do within walking distance of our hotel in Saigon District 1, including the historic Dong Khoi Street and Le Thanh Ton Street.

Among 18 awards in the past 6 years, these marvelous achievements are inspiring, acting as beacons of resilience and hospitality for both guests and our local communities:

2023 The 15 Best City Hotels in Asia, Travel and Leisure World’s Best Awards

2023 Best City Hotels in Vietnam, Travel and Leisure Luxury Awards Asia Pacific

2023 Best 500 Hotels in the World, Travel and Leisure

2023 Forbes Travel Guide – Star Awards Winners

Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members and shareholders alike.

We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world ‘finest product’ and promise exceptional quality, continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become a landmark , one of the world's legendary great hotels.

In order to achieve this grand mission, it’s greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel’s future goals and position.

Currently, we are seeking an experienced Sales Manager to join Park Hyatt Saigon to join and continue with us in our significant journey.

JOB DESCRIPTION

Administration

• Ensures an efficient and accurate filing system to maintain records of all Sales Agreements, Contracts and Quotations for the Hotel.

• Reviews and responds to RFPs, while thoroughly qualifying each client’s wants and needs

• Drafts and distributes proposals, contracts and submit sales reports in a timely manner.

• Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.

• Entertains and conducts hotel inspections to clients whenever required.

• Establishes and maintains strong relationship with the established clientele and constantly explores new business opportunities.

• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

• Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems.

Financial

• Achieves the monthly and annual personal target contributing to the Sales revenue.

• Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

Marketing

• Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

• Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

• Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

Operational

• Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.

• Ensures systematic and efficient calls on allocated Accounts within specified location and reports findings and opportunities to the Director of Sales.

• Pre-qualifies and targets prospects, utilizing database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.

• Professionally conducts routine telemarketing activities, makes Sales trips to the current and potential parties to identify new business opportunities

• Follows up sales leads to identify prospect.

• Meets and greets VIP guests upon arrival/ departure.

• Establishes strong contacts to source for information in regard to planned and upcoming functions / events.

• Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.

Personnel

• Assists in the recruitment and selection of Sales associates if required and oversees the punctuality and appearance of Sales associates

• Develop Sales associate’ skills and abilities through the appropriate training, coaching, and/or mentoring in coordination with Learning Manager and Departmental Trainers and assist to conduct annual Performance Development

• Supports the implementation of changes as a result of the Associate Experience Survey.

Other Duties

• Ensures high standards of personal presentation and grooming

• Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organizations, including tour operators and local travel agents.

• Understands and strictly adhere to Rules and Regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene, health and safety

• Attends training sessions and meetings as and when required

• Carries out any other reasonable duties and responsibilities as assigned.

WHAT YOU CAN EXPECT

Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. We could bring you the followings:

DE&I, care-driven culture, and collaborative, team-driven environments

Professional learning and development opportunities

Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities

Complimentary 2 duty meals per working shift and team menu designed by our Chef once per week

Be provided uniform and laundry service

Discount 50% for F&B service at our restaurants

Complimentary accommodation at selected Hyatt properties worldwide

Free parking at our associate parking area

Qualifications:

Ideally with a university degree in Hospitality/Tourism management or Business/ Economic management

Minimum 2 years work experience as the same position.

Strategic orientation, as well as good problem solving, administrative and interpersonal skills are a must.

Work experience in a luxury hotel or in an international hotel chain

Great problem solving, organizational, analytical, and coordinating abilities

Excellent communication skills and great interpersonal skills.

Primary Location: VN-Ho Chi Minh City

Organization: Park Hyatt Saigon

Job Level: Full-time

Job: Sales

Req ID: HOC000616

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.