Job Information
Omni Hotels Off Property Shuttle | H2B in Hilton Head Island, South Carolina
Location
Hilton Head Oceanfront Resort
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.
Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.
Job Description
To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.
Responsibilities
Drive shuttle vehicle to and from designated destinations in a timely manner
Apply knowledge of commercial driving and skills in maneuvering vehicle at varying speed in difficult situations, such as inclement weather and heavy traffic
Greet guests and provide on boarding assistance
Ensure cleanliness of shuttle vehicle; including interior and exterior
Inspect vehicle daily and report any damage or safety concerns immediately to management
Maintain accurate log of vehicle maintenance
Report any safety concern immediately to management
Maintain accurate log of services rendered
Create memorable experience during transportation service
Maintain 4-Star/4-Diamond standards of guest service.
Accept other special duties as requested by management.
Assist in keeping front entrance clean and tidy
Understand all emergency procedures
Understand all amenities and services offered at the Resort and local area
Understand all Moments of Service scenarios
When not providing shuttle services this associate will assume the role of doorperson which includes the following responsibilities:
Greet guests and welcome to hotel.
Maintain traffic flow through front drive.
Assist in keeping front entrance clean and tidy
Tag bags with proper claim checks and give the guest his/her claim ticket for the luggage.
Unloads the baggage from the car or taxi and brings inside to the Bell Stand.
Loads car/taxi for departing guests making sure to thank them for choosing the hotel
Understand all emergency procedures
Ensure cleanliness and organization of Bell Stand and Bell Closet
Accept other special duties as requested by management.
Qualifications
Excellent customer service skills
Must have strong communication, presentation, training and organizational skills
Maintain a professional business appearance, attitude and performance
Must be able to work a flexible schedule including days, nights, weekends and holidays
Candidates must be able to speak fluent English
Outgoing, friendly personality
Possess a valid driver’s license
Ability to lift 50 lbs.
Ability to sit or stand for long periods of time
Ability to bend in order to lift heavy items
Ability to withstand extreme heat and cold weather conditions
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job LocationsUS-SC-Hilton Head Island
Posted Date1 month ago(3/25/2024 12:32 PM)
Requisition ID 2024-107453
of Openings 2
Category (Portal Searching) Front Office Operations